BlackBerry® Enterprise Service 10

[lompoc]

Hi there,

we are running a BES 5 w SP1 und MR 1 connected to a MS Exchange 2007.

Everything runs fine exept when I try to send software wireless (OTA) from the BES to Bold 9700 devices.

In the vendor.xml I can see the device and the firmware-version (under the name of my carrier t-mobile).

In the device.xml the device is also listed.

Then I assign a software to a user with a Bold 9700 device.

Nothing happens.

When I look to "view resolved applications" I see nothing in the "Resolved applications"-fields. I just find the software under "other configured applications" with a "unknown device" message.

The software runs in exactly that version on the devices when installed over the webbrowser.

The BES pushes it to every device with a fw version 4.x we have.

Before installing MR1 we had the same problem with Bold 9000-Models running FW 5.x.

Do you have any idea what the cause could be?

Thanx!

Greetings

Michael

[knottyrope]

Check device.XML although it should self update.

KB13589 - How to update the device.xml and vendor.xml files

also make sure your APP is compatable with OS 5.0 and the 9700.

[hinojosa89]

hi

In the rim link said for version 5.0 automatically bes server connect to rim website and download the files every hour. Is it neccesarry to do a configuration in the bes server? we have a bes 5.0 sp1 mr1 and the files are not updated and we search the files in rim website and there are differents from we have in the server

Thanks

[knottyrope]

Sure you can manually update them.

[hinojosa89]

ok we can update manually, but this atumatic way is possible? We are looking for some information about it  but we don't find anything.

thnaks

[knottyrope]

Do you allow your BES web access?

Runnign any Firewall software on it?

[hinojosa89]

Yes the bes has access to internet

No there is not firewall activate on the bes, only bes software it is running

[hinojosa89]

hi

we upadated manually the device.xml and vendor.xml and we continue with the same problem than lompoc, we can deploy the aplication to 8520 and 9700. In the bes 4.1.6 we can deploy the same application without any problem. And for other models like 8100 and 8800 we can deploy the application.

Any idea we can do???

thanks for your responses

[hinojosa89]

hi

We found another post in the forum http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/Java-Application-Push-issue-on-B... with a similar problem and the way to resolve is updating a table in the database.

thanks

[knottyrope]

Nice find and thanks for sharing your solution.