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BlackBerry® Enterprise Service 10

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New Contributor
nigeharvey
Posts: 6
Registered: ‎12-16-2010
My Device: 9000
Accepted Solution

BES 5 SP4 not reading Global Catalogue

Hi All,

 

Patched my BES 5.0.3 MR8 to SP4 yesterday and now it has decided to ignore GC servers and read in all user accounts AND CONTACTS in the root domain (where the BES sits).  The only way I can add a user from one of the child domains is to deliberately add a user frpm the comapny address book as the BES hasn't read any of the child domain user info from the GCs.

 

Anyone else seen this and htf do you fix it!

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New Contributor
nigeharvey
Posts: 6
Registered: ‎12-16-2010
My Device: 9000

Re: BES 5 SP4 not reading Global Catalogue

Update:

 

Have now carried out an ordered restart of the server pack - no change.

Set the BAS to use two declared GCs - refresh available user list... no change

Set the BAS back to automatic GC selection -refresh available user list ... no change

 

This is not good ... :-(

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Guru III
knottyrope
Posts: 30,392
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5 SP4 not reading Global Catalogue

Check the MAGT MAST logs for some hints on it

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
nigeharvey
Posts: 6
Registered: ‎12-16-2010
My Device: 9000

Re: BES 5 SP4 not reading Global Catalogue

Hi knottyyrope,

 

I'm away from my desk now so can't post logs yet.  quick background - upgrade BES5.0.3MR8 to 5.0.4 - BES now only sees the users AND CONTACTS from my root domain but not the original users (only) from the global catalog.  tried svr restarts and declaring GC servers (and back to auto) but no change.  Shows as can't find a user from a child domain when trying to create a new BB user BUT you can add them from the company address book and then finish adding them to the BES!  Searching the BES normally seems restricted to the root domain.

 

I'll try and get this updated tomorrow - many thanks for taking an interest!

 

NigeH

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New Contributor
nigeharvey
Posts: 6
Registered: ‎12-16-2010
My Device: 9000

Re: BES 5 SP4 not reading Global Catalogue

That was sneaky.

 

We use MAPI for address book lookups and installing SP4 turned LDAP on.

 

Turned LDAP off - http://www.blackberry.com/btsc/KB05174 and set to zero instead of one, then restart the Blackberry MailStore service - refresh the available user list and Hey Presto - back to normal (for us at least)!

 

Many thanks to Alan at Vodafone for spotting that little gem in the Logs.

 

Hope it's a useful fix for others out there - BFN - NigeH (and many thanks to those who offered assistance)

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Guru III
knottyrope
Posts: 30,392
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5 SP4 not reading Global Catalogue

thanks for posting your solution with us

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.