Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Capta1n
Posts: 3
Registered: ‎06-28-2010
My Device: Bold 9700

BES Collaboration Service stops with "errorCode":3

The Blackberry Collaboration service starts and then stops with an error "errorCode":3.

 

Please help, I have been working on this issue for a week already, and cannot find anthing on the Web about the Collaboration service stopping with "errorCode":3

 

Here is what I am getting in the BBIM log.

 

<2011-05-26 11:39:17.773 CAT>:[137]:<BBIM_IG-BES01_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893042, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893042>
<2011-05-26 11:39:17.781 CAT>:[138]:<BBIM_IG-BES01_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] BlackBerry OCSConnector will terminate...>
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM, [BBCS] Received event, configComplete:smileyembarrassed:
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM, {>
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "description": "TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893042, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893042",>
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "errorCode": 3,>
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "eventName": "configComplete",>
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "sipUri": "configComplete">
<2011-05-26 11:39:17.781 CAT>:[139]:<BBIM_IG-BES01_BBIM_1>:<DEBUG>:<LAYER = BBIM, }>
<2011-05-26 11:39:17.782 CAT>:[140]:<BBIM_IG-BES01_BBIM_1>:<INFO >:<LAYER = BBIM, [BBCS] BlackBerry OCSConnector configuration complete with error=3,  TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893042, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893042>


Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Collaboration Service stops with "errorCode":3

Version BES and service pack level?

Mail server version and SP level?

Version of OCS?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Member
fsaleem
Posts: 1
Registered: ‎06-22-2011
My Device: 9800 torch

Re: BES Collaboration Service stops with "errorCode":3

i have the same issue, below are the answers to your questions for my environment:

BES version 5.0.3 MR1
exchange 2010 sp1
Lync 2010

thanks
Visitor
sfordham
Posts: 1
Registered: ‎08-02-2011
My Device: Torch

Re: BES Collaboration Service stops with "errorCode":3

Getting same problem.

 

BES 5.0.3 (MR3)

Running the Collaboration service on a different server.

Exchange 2007


Error logs show:

 

<2011-08-02 11:05:21.130 BST>:[131]:<BBIM_HYPERSPACE_BBIM_1>:<INFO >:<LAYER = BBIM, [OCSC] new Trust Service created:smileyembarrassed:
<2011-08-02 11:05:21.677 BST>:[132]:<BBIM_HYPERSPACE_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893043, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893043>
<2011-08-02 11:05:21.677 BST>:[133]:<BBIM_HYPERSPACE_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] BlackBerry OCSConnector will terminate...>
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM, [BBCS] Received event, configComplete:smileyembarrassed:
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM, {>
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "description": "TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893043, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893043",>
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "errorCode": 3,>
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "eventName": "configComplete",>
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM,     "sipUri": "configComplete">
<2011-08-02 11:05:21.677 BST>:[134]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM, }>
<2011-08-02 11:05:21.677 BST>:[135]:<BBIM_HYPERSPACE_BBIM_1>:<INFO >:<LAYER = BBIM, [BBCS] BlackBerry OCSConnector configuration complete with error=3,  TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893043, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893043>
<2011-08-02 11:05:21.677 BST>:[136]:<BBIM_HYPERSPACE_BBIM_1>:<DEBUG>:<LAYER = BBIM, [BBCS] Terminating BCS process using command: net stop "BlackBerry Collaboration Service">

Contributor
funkadelic78
Posts: 11
Registered: ‎03-19-2009
My Device: Verizon 8330

Re: BES Collaboration Service stops with "errorCode":3

Assuming you all are using BES 5.0.3 and Lync 2010 or OCS 2007 R2, did you create an SSL certificate with a friendly name of "OCSConnector"?

 

Make sure the server name is set to your OCS Front End DNS be it a Front End Server or Server Pool.

 

If you have the certificate friendly name set properly and the correct Front End Server name, try the default ports that BES sets rather than adjusting them for your environment.  Set the port to 5061 and the listening port to 65061.

 

New Member
gauntlec
Posts: 1
Registered: ‎09-05-2011
My Device: Bold 9700

Re: BES Collaboration Service stops with "errorCode":3

I am having the same problem and have confirmed certifcate and ports. Has anybody been able to resolved this issue?

New Contributor
hutchyweb
Posts: 5
Registered: ‎02-01-2011
My Device: 7900

Re: BES Collaboration Service stops with "errorCode":3

I am having the same error i have created the required certificate but the service wont start and gives the following error?

 

TlsFailureException: The operation failed due to issues with Tls. See the exception for more information., ErrorCode=-2146893042, FailureReason = Other, InnerExceptionCertificateInfoNative::AcquireCredentialsHandle() failed; HRESULT=-2146893042>

 

Any Ideas?