BlackBerry® Enterprise Service 10

[psewera]

hello.

I have problem with my BES 5.0.3 MR 7 (domino)

I am unable to activate new users. Activation starts properly but stops on slow synchronization (~10%)

I tried to reed my sync log but there is no log from this day. Log from yesterday has only 6kb.

This situation occurred 2 weeks ego. What helps last time...

I've tried to restart sync service but it doesn’t wont to stop.

I’ve switch to my stand by instance and restart primary instance (restart of MS Server). After this everything works fine for exactly 2 weeks. Now it happens again.

[knottyrope]

did you reboot BES again?

are there any logs here

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

[psewera]

I did the same like last time. I’ve switch primary instance to stand by because controller doesn’t want to restart. Then I restart machine and it works fine right now.

Sync log appears after restart machine and another manual failover.

Example of events (application) bellow.

Error    2012-10-27     10:54:57          BlackBerry MDS Connection Service          None   15000  N/A     servername

Error    2012-10-27     11:29:25          Security Manager       None   25011  SYSTEM        servername

Error    2012-10-27     22:02:09          BlackBerry Mail Store Service [ComputerName]     None   10000  N/A            servername

And a lot of those:

Error    2012-10-28     02:13:38          BlackBerry Messaging Agent CN=DominoName/O=XXX Agent 1          None            10307  N/A     servername

I will upgrade my server to sp4 on Friday and maybe it will help

[psewera]

I updated my server but I have to wait for eventually error to check if it help.