12-20-2012 07:08 AM - edited 12-20-2012 07:30 AM
Wondering if anyone can help, I have searched various forums regarding the following issue and yet to find a solution. Using myself as an example (but quite a few others have the same issue where I work), deletion from my handset is interrmittent when I delete mail from Outlook, I'd say roughly 50% of the time it will not delete from the handset, I do not hard delete. My mailbox is on Exchange 2010 and I use Outlook 2010. It's not so straight forward because most other posts I find on this issue is either all or nothing, the issue tends to be that no mail is deleting from handset.
Any help appreciated.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
12-20-2012 09:58 AM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V