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BlackBerry® Enterprise Service 10

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rdovey1981
Posts: 5
Registered: ‎02-10-2012
My Device: Blackberry Bold 9300
My Carrier: O2

BES Express 5.0 SP3 and deletion on handsets

[ Edited ]

Hi,

 

Wondering if anyone can help, I have searched various forums regarding the following issue and yet to find a solution. Using myself as an example (but quite a few others have the same issue where I work), deletion from my handset is interrmittent when I delete mail from Outlook, I'd say roughly 50% of the time it will not delete from the handset, I do not hard delete. My mailbox is on Exchange 2010 and I use Outlook 2010. It's not so straight forward because most other posts I find on this issue is either all or nothing, the issue tends to be that no mail is deleting from handset.

 

Any help appreciated.

 

Regards,

Ross

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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.0 SP3 and deletion on handsets

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




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