BlackBerry® Enterprise Service 10

[JCarnon]

Hi,

I have a BES enabled handset/user who wants to add an external mail account (Hotmail/Gmail etc...) to their handset.

This in itself doesn't pose any significant problems until the user wants to send an e-mail from the external mail account.

When the user sends an email from the handset there is no option to "Send As". It always defaults to their BES Mailbox.

Is there anyways of changing this? To have two independent mail accounts on one handset?

Regards

Jamie

[knottyrope]

you might have an IT policy that is restricting all emails to be sent from BES

[JCarnon]

Hi,

Thanks for the reply. Would you know where that particular policy might sit on the BES Admin Sofware?

Regards

Jamie

[knottyrope · Accepted solution]

Service Exclusivity, Allow other messaging services.

Specify whether users can use other message services on the BlackBerry device.

Set this rule to False to force all outbound messages through your organization's BlackBerry Enterprise Server and prevent users from sending outbound messages from other message services.

Warning: This rule does not prevent users from receiving inbound messages from other message services.

If you do not set this rule, a default value of True will be used.

This rule applies to Java-based BlackBerry devices version 3.6.0 and higher, and 85x/95x BlackBerry devices version 2.5.0 and higher.