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BlackBerry® Enterprise Service 10

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Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810

BES Not picking up BBM email invites

Hello,

 

Blackberry messenger invites by email, are not getting picked up by the BES / Blackberry.

The invite comes into the inbox and just sits there.... it does not appear as an invite in BBM.

Normally BBM or the BES would pick this email up and process it as an invite?

Is there a problem with my BES?

I'm running 5.0.4

 

 

Guru III
Posts: 31,019
Registered: ‎06-25-2008
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Re: BES Not picking up BBM email invites

BES wont pick up BBM invites

 

BBM is peer to peer service

 




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Trusted Contributor
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: BES Not picking up BBM email invites

verify the logs on the bes server, recycle mailboxstore service



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Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810

Re: BES Not picking up BBM email invites

which log file?

 

I tried restarting the whole server, it didnt make any difference..

Forums Advisor II
Posts: 928
Registered: ‎08-29-2008
My Device: Q10

Re: BES Not picking up BBM email invites

BBM invites should be sent as PIN messages, not as emails, whenever possible. It is possible to use email to invite people, but this sometimes fails (as in your case).

Please ask the sender to use PIN to send invites.
Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810

Re: BES Not picking up BBM email invites

Ok... but there has to be a way to fix this... it never used to happen.