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BlackBerry® Enterprise Service 10

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Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

BES browser : "UnresolvedAddress Exception" when browsing https sites

Hello,

 

I have a BES device, under OS5. The regular browsing setting by the IT policy is to remove all browser types and replace it by the corporate browser. So when I browse using the BlackBerry browser, the browser selected is the BES one, that goes through among all the company web proxy.

 

For example I cannot go to youtube or facebook because it is the company policy.

 

*****

 

Now, to my issue. When I take the browser and try to go to any https website, it does not work. I get the following error message. I copy paste it, and also add a screenshot.

 

The server returned the following

error while attempting to fullfill your

request:

"java.nio.channels.UnresolvedAddress

Exception".

 

ScreenShot_Nov_24__18_50_10.png

I have already obviously contacted my BES admins. They removed my device from the BES then reactivated it (I had to type in a password to trigger the activation with them), and the issue still remains.

They ended up telling me that I had no specific reason to use https on my BlackBerry browser, and their proposition is to replace by device, which I do not want (replace a 8900 with 480x360 screen definition by a 9220 with 360x240 screen definition).

 

Can you help me understand where the issue is (maybe it is a setting I did on my side ?) and maybe fix it ?

 

*****

 

currently browsing those websites using Opera Mini works fine.

And browsing those websites using the WiFi browser works fine too (this is the superiority of OS5, you can create a bookmark and assign it to the Wifi browser), but there is no WiFi at work.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Guru III
Posts: 31,524
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES browser : "UnresolvedAddress Exception" when browsing https sites

[ Edited ]

Maybe HTTPS is not set up correctly.

 

http://www.blackberry.com/btsc/KB25244

 

also can you provide the BES version you are on?

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BES browser : "UnresolvedAddress Exception" when browsing https sites

I was unable to find this KB, thanks Knotty.

But my other colleagues can access https websites. So I think for them, the MDS is correctly setup. Why would it be different for me ?

and about the BES version, I don't know. How can I know, my device is OS5 (8900).

I know that for emails, I can reconciliate the flag color from Exchange to the BlackBerry device.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Guru III
Posts: 31,524
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES browser : "UnresolvedAddress Exception" when browsing https sites

BES 5 since you can get flags

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V