06-28-2013 04:27 AM
I have install new BES 10.1.1 trial
Successfully Activated, 2 Android Devices, and 2 ios
Also activating Z10 on BDS, but getting error when finalizing the Enterprise activation where it ask you about Exchange email password
The error: “There was an unexpected error and the operation was cancelled”
Any more suggestions? Issue still continuing?
06-29-2013 01:09 PM
I have the same problem - Trying to active a Q10 with BES 10.1.1 and Exchange 2010. I've also looked through the above resolutions. Also tried deleting workspace and starting over. It's not looking good...
06-29-2013 03:11 PM
Update: If I delete the BES user and just do a native ActiveSync Email Profile setup, that works perfectly. My focus is on the BES. The Playbook also syncronizes fine with ActiveSync only.
06-29-2013 10:11 PM
Uninstalled BES10.1.1, wiped the database, and installed 10.1.0 completely clean. Doesn't work. Installed the 10.1.1 upgrade over the 10.1.0. Still unusable.
07-01-2013 09:40 AM
Any idea? any more updates on this ?
07-03-2013 01:40 AM
08-03-2013 10:34 AM
08-03-2013 04:05 PM
Hello, try changing the Service login credentials for the Collaboration Service to your Domain Administrator. Leave the other service accounts set to their current credentials, which are probably "BESAdmin" or similar.
10-13-2013 11:04 AM
Before acivating the Work perimeter on a BlackBerry 10 device with an Active Sync account that is the same as an already activated active sync account on the same device. Please first remove that personal Activate sync account and restart the device before activating the work perimeter on the device. Otherwise the existing active sync config with the same email address in the personal perimeter will block the one fo the work perimeter.
<hope this helps>
Additional check the Email profile settings in BDS to ensure it is configure correctly for the user(s).