08-08-2014 06:44 AM
Are they gold licenses for BlackBerry or non - blackberry ? There is a difference.
Also what activation type do you use for your devices?
08-08-2014 08:06 AM
Initailly I have followed this link (https://www.blackberry.com/eBES/trialOrderEntryFor
Now I believe that this is gold license for Blackberry . Is it right?
In BB10 device, Settings>Email, Contacts, Calendar> Entered maild>Entered Activation password> Blackberrry balance enabled. I am using data connection(3G) to complete this.
This is the activation process that I followed
08-08-2014 08:12 AM
08-08-2014 09:46 AM - edited 08-08-2014 09:47 AM
Hi Please find the screenshot in this link https://dl.dropboxusercontent.com/u/154488282/Unti
08-08-2014 12:21 PM - edited 08-08-2014 12:25 PM
OK, you have blackberry gold licenses available so the policy assigned should work. Show me a screenshot of the IT policy for your users with the rules you setup for BBM etc.
08-11-2014 01:22 AM - edited 08-11-2014 10:08 AM
Please see the following screenshots for policy details and assigned that policy to user.
08-11-2014 11:08 AM
Do you see a record of the policy being pushed? This is in the BAS under 'Manage deployment job tasks'.
The EMWS is the component used to push the policies to the device so I'd check the service to make sure it's running. Also the EMWS logs to see if anything is being pushed to the user devices. You can also check the event viewer application logs.