Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Member
nadeaugu
Posts: 3
Registered: ‎05-02-2013
My Device: Blackberry Z10

BES10 Trade Up CALs for BES 10.1

Hi,

 

Can anyone confirm if CALs obtained through the BES10 trade-up program will be compatible with BES 10.1 and, if any extra CALs will be necessary to activate advanced features?

Based on the text from the Trade-Up page, I would expect only standard EMM features to be available, but details are pretty scarce when it comes to the availability of the new features.

Please use plain text.
Regular Contributor
dq72
Posts: 84
Registered: ‎05-14-2009
My Device: Z30
My Carrier: Bell

Re: BES10 Trade Up CALs for BES 10.1

Same question here. We have 1 BES 5 server installed with 120ish CAL's, and have 1 BES10.0 server with about 5 CAL's that we traded up at this site: https://enterprise.ecomm.webapps.blackberry.com/caltradeup/home.do;jsessionid=fUDpv9l-LC71hMq55YoGVs...

 

Now 10.1 is released and they point here for CAL upgrades. https://enterprise.ecomm.webapps.blackberry.com/caltradeup/home.do;jsessionid=fUDpv9l-LC71hMq55YoGVs...

 

Reading between the lines it looks as though we now have to 'upgrade' all 125 CAL's once we install 10.1, but I'm not sure.

 

 

BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2
Please use plain text.
Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: BES10 Trade Up CALs for BES 10.1

You have to upgrade your BES5 as well as your BES10.0 upgrades
Please use plain text.
Contributor
dcwbearsaint
Posts: 13
Registered: ‎05-17-2013
My Device: Z10

Re: BES10 Trade Up CALs for BES 10.1

I do not mean to change the subject, but the trade-up / Interim CALs have an expiration date.  I took my 30 BES 10 BDS CALs to 10.1 this morning and upgraded.  But after adding the CALs to the new 10.1 server they show an expiration date of "30 licenses expire on 03/31/2014".   Is this the new way of doing business...that the cals are temporary?...or is this just a transition period in which another CAL / activation code will be sent?

Please use plain text.
Regular Contributor
dq72
Posts: 84
Registered: ‎05-14-2009
My Device: Z30
My Carrier: Bell

Re: BES10 Trade Up CALs for BES 10.1

Maybe that's tied to the type of CAL you initially had for BES 10.

For 5 CALS I went from BES 5 to BES 10, then took 1 from BES 10 to 10.1 and it shows as perpetual on the order information message.

I couldn't actually add it yet to see it listed through the interface, (I'm assuming because I've only applied the BDS 6.2 MR1 and not the big 10.1 upgrade yet), but it shows as a corporate v10.1 - NFS Perpetual CAL.

BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2
Please use plain text.
Contributor
dcwbearsaint
Posts: 13
Registered: ‎05-17-2013
My Device: Z10

Re: BES10 Trade Up CALs for BES 10.1

These CALS were originally BES 5 CALs That I used in the BB ready program and traded up to the BES 10 CALs. In order to go to 10.1 the BES 10 CALs were upgraded and now show only 1 year term.

I do not have a snapshot of what they displayed when installed as BES 10.
Please use plain text.
Regular Contributor
dq72
Posts: 84
Registered: ‎05-14-2009
My Device: Z30
My Carrier: Bell

Re: BES10 Trade Up CALs for BES 10.1

If perpetuals from previous versions turn into CAL's with a 1 year expiry that's going to be bad for business. Hopefully it's a glitch.

BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2
Please use plain text.
New Member
nadeaugu
Posts: 3
Registered: ‎05-02-2013
My Device: Blackberry Z10

Re: BES10 Trade Up CALs for BES 10.1

Here's the lowdown from my research.

Upgraded CALs from BES5 to BES10 are perpetual. However, any unused upgraded BES10 CAL will expire a year after they where issued. Permanent licenses will then be given for any used BES10 license.

BES10.1 CALs are annual and include tech support. However, CALs upgraded from 10 to 10.1 will be perpetual but will not include tech support.

Hope this clarifies things!
Please use plain text.
Contributor
dcwbearsaint
Posts: 13
Registered: ‎05-17-2013
My Device: Z10

Re: BES10 Trade Up CALs for BES 10.1

Not really.

 

So my 5 to 10 CALs should be perpetual.  But taking those same CALs to 10.1 they revert to 1 year term.  But if I purchase BES 10 CALs outright they are perpetual.  Seems that one upgrade is different then the other and your are being penlized for being part of the BB Ready program.  I upgraded early to be ready and to now lose my licenses that were supposedly upgraded.

 

So paying for support gave me the ability to upgrade to BES 10 to just have to start over with 10.1. 

 

No too happy with that legal jargon. 

Please use plain text.
New Member
nadeaugu
Posts: 3
Registered: ‎05-02-2013
My Device: Blackberry Z10

Re: BES10 Trade Up CALs for BES 10.1

No penalties... BES10.1 CALs obtained through an upgrade of the BES10 CALs are perpetual. They just don't include the same tech support which can be purchased separately
Please use plain text.