03-20-2013 11:42 AM
During testing I inadvertedly deleted a user on the BES10 (BDS).
However when trying to re-add the user in question ("Create user") this userid/name doesn't appear as a user that can be added any more.
I already checked whether there's still the deletion process going on but I have no deployment jobs pending whatsoever.
Also tried rebooting the server - didn't help either.
So how can I get that user back into BES10?
(BTW, I found a posting on http://forums.crackberry.com/bes-10-f321/removed-u
Thanks much in advance for your help,
Solved! Go to Solution.
03-20-2013 12:35 PM
To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:
BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.
The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:
If user is stuck in pending delete, you can drop user from database using the following:
1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
5. 1>delete from userconfig where firstname.lastname@example.org''
04-16-2013 12:41 PM
So there's a user (ME) that I removed after initial testing of my newly built BES 10 server and it's stuck in pending delete in the admin console. The SQL above isn't valid for BES 10. I show a list of users using SQL and it doesn't show me in any kind of state, active or pending delete. I've had a ticket open with Blackberry Support for 5 days now with no luck yet. I really need to add myself back so I can work from my phone again. Any suggestions? Thanks.