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BlackBerry® Enterprise Service 10

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New Member
tidus888
Posts: 3
Registered: ‎01-26-2014
My Device: 9700
My Carrier: Rogers

BES5 - BAS cannot retrieve device info.

We set up a new BES 5 server of os7 device. I realize that after wireless activation. I only see PIN info in BAS but not device model carrier sim, etc.

Any pointers?
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Guru III
knottyrope
Posts: 29,943
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES5 - BAS cannot retrieve device info.

send an activation again, that usually gets it back

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Member
tidus888
Posts: 3
Registered: ‎01-26-2014
My Device: 9700
My Carrier: Rogers

Re: BES5 - BAS cannot retrieve device info.

you want me to repeat the activation process? or simply press send activation email?

 

i tried send activation email again but still nothing is populating.

Please use plain text.
Guru III
knottyrope
Posts: 29,943
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES5 - BAS cannot retrieve device info.

repeat activation process

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Member
tidus888
Posts: 3
Registered: ‎01-26-2014
My Device: 9700
My Carrier: Rogers

Re: BES5 - BAS cannot retrieve device info.

we tried activating the device again.. but still no specific device information would populate the screen other than only the PIN. HELP!!!!!!

 

what am i doing wrong here.

Please use plain text.