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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9900
My Carrier: O2

BES5 Internet Traffic / Twitter & Facebook issue

Hi all,


We have a single BES 5.0.3 server running latest MR. Ex 2007 server.

 

Users have either Bold 9900 or Curve 9360. We have 2 IT Policies, one that disallows FB and Twitter and one that overrides that.

 

Users are reporting that when opening Twitter or FB they get an error if they are connected via Carrier 3G or EDGE etc. If they connect via a local WiFi then it works fine.

 

Errors are:

 

‘We are unable to reach the Facebook server at this time (1400)’ or ‘Internal Twitter server problem’.

 

I have looked on our firewall and I can see the BES server attempting to go out over http/https to FB and Twitter when a user attempts to access it on their phone. We don't want this, we want the data to go via our mobile carriers network, how can we achieve this?

 

If the user is on the Carrier network and opens the browser I can again see the BES server attempting to go via http/https but then the browser must notice that this is not possible and drops back to the Carrier network and browsing continues fine.

 

I have resent the service books to an effected device but no joy. What else can I try?


Cheers

David

Guru III
Posts: 31,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES5 Internet Traffic / Twitter & Facebook issue

take a peek at this and look at notes on bottom.

Simplified browser selection in BlackBerry 6

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9900
My Carrier: O2

Re: BES5 Internet Traffic / Twitter & Facebook issue

Hi,


Thanks for the reply. The issue is not with the browser but more with the Facebook and Twitter applications themselves.

 

How do they determine which connection to use?

 

Thanks

Guru III
Posts: 31,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES5 Internet Traffic / Twitter & Facebook issue


Dave-M wrote:

Hi,


Thanks for the reply. The issue is not with the browser but more with the Facebook and Twitter applications themselves.

 

How do they determine which connection to use?

 

Thanks



normally they use the BlackBerry dataplan unless you have BES mandate all traffice to go through BES.

 

What settings in IT policy do you have assigned?

Did you apply anything for OS 6 and 7?

Do you allow other browsers?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9900
My Carrier: O2

Re: BES5 Internet Traffic / Twitter & Facebook issue

Hi,

 

I'm working on a way to show the policy without having to type it all in (yes, im lazy...)

 

Currently arguing with Word over it's inability to paste anything sensible.

 

Hang tight...

New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9900
My Carrier: O2

Re: BES5 Internet Traffic / Twitter & Facebook issue

Policy information

Name:

Web2

Description:

Allowed onto Facebook and Twitter.

Rule

Value

Description

Disable Pairing

Yes

 

Require LED Connection Indicator

Yes

 

Disable Serial Port Profile

Yes

 

Disable Bluetooth

Yes

 

Disable File Transfer

Yes

 

Disable Discoverable Mode

Yes

 

Disable Address Book Transfer

Yes

 

Rule

Value

Description

Disable Geo-Location in Social Networking Applications

Yes

 

Prevent uploading of videos to YouTube

Yes

 

Disable organizer data access for social networking applications

Yes

 

Disable Amazon MP3 for BlackBerry smartphones

Yes

 

Disable BlackBerry Wallet

Yes

 

Allow TiVo for BlackBerry Application

No

 

Deactivate eBay for BlackBerry smartphones

Yes

 

Prevent BlackBerry Podcasts

Yes

 

Rule

Value

Description

Allow Public WLM Services

No

 

Allow Public Google Talk Services

No

 

Allow Public AIM Services

No

 

Allow Public ICQ Services

No

 

Allow Public IM Services

No

 

Allow Other Message Services

No

 

Allow Public Yahoo! Messenger Services

No

 

Allow Other Calendar Services

No

 

Rule

Value

Description

Disable App World

Yes

 BlackBerry device. To prevent a BlackBerry device from running BlackBerry App World, set the value for this rule to Yes. To permit a BlackBerry device to run BlackBerry App World, set the value for this rule to No. This rule takes precedence over the Disable BlackBerry App World IT policy rule that is included in the Security policy group. This rule will only affect App World 2.0 clients or newer.

If you do not set this rule, a default value of No will be used.

This rule applies only to Java-based BlackBerry devices version 5.0.0 and higher.
Less...

Rule

Value

Description

Confirm External Image Download

Yes

user when the user clicks Get Images in an HTML-formatted email message. The message of the confirmation dialog box informs the user that downloading an image from the Internet can expose the email address

If you do not set this rule, a default value of No will be used.

This rule applies only to Java-based BlackBerry devices version 5.0.0 and higher.
Less...

Rule

Value

Description

User Can Disable Password

No

 

Maximum Security Timeout

10

 

Minimum Password Length

8

 

Password Required

Yes

 

Password Pattern Checks

At least 1 alpha and 1 numeric character

 

Maximum Password Age

90

 

Enable Long-Term Timeout

Yes

 

User Can Change Timeout

Yes

 

Rule

Value

Description

Set Maximum Password Attempts

10

 

Suppress Password Echo

Yes

 

Maximum Password History

6

 

Set Password Timeout

3

 

Rule

Value

Description

Content Protection Strength

Strong

 

Force Lock When Holstered

Yes

 

Disable Public Photo Sharing Applications

Yes

 

Disallow Third Party Application Downloads

Yes

 

External File System Encryption Level

Encrypt to User Password (excluding multi-media directories)

 

Disable USB Mass Storage

Yes

 

Disable Public Social Networking Applications

No

 

Disable Geo-Tagging of Photos

Yes

 

Rule

Value

Description

Hide Documents To Go Premium Feature Menus

Yes

 

Hide Documents To Go Communication Menus

Yes

 
New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9900
My Carrier: O2

Re: BES5 Internet Traffic / Twitter & Facebook issue

Hi,

 

Does anyone have any thoughts on this? I have done a battery pull on an effected device (removed for 1 hour), put the battery back in and just let it sit on a 3G signal for a few hours.

 

Still, if you open either Facebook or Twitter applications they attempt to connect via the BES which tries to make outbound connections which it is not allowed to do. This traffic should be going via carrier 3G not via our Internet connection.

 

I have applied the BES default IT policy to a device but this has made no difference either.

 

I really don't want to start having the factory reset devices to fix this, I would need to hire an assistant!!! :smileyhappy:


Thanks

Dave