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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎04-03-2013
My Device: Z10
My Carrier: o2
Accepted Solution

BUDS - Could not delete Exchange ActiveSync configuration

Hello,

 

we use BUDS Version 10.1.1.18 and for testing we createt some Microsoft Exchange ActiveSync Configurations (you find it under : Settings -> Gatekeeping -> Microsoft Exchange ActiveSync Configurations)

 

My Problem is now, i could not delete the "configured server"

I got the following error message : The system encountered an error and could not delete some keys.

 

In the logs I found the following entry:

Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: Read called (cached) for /gatewayactivesync_4
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: Deleted called (cache flushed) for /gatewayactivesync_4 and /gatewayactivesync_set_2

Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityDao.java:75) : Dao Trace: Delete called for /gatewayactivesync_4
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityDao.java:75) : Dao Trace: MakeRestCall called using method DELETE using URI https://SERVERNAME.DOMAIN:9081/dm/tenant/2/gatewayactivesync/4?cascade=true with profile default:admin
Aug 20 11:11:10 [RestTemplate] [WARN ] [http-6443-9] : DELETE request for "https://SERVERNAME.DOMAIN:9081/dm/tenant/2/gatewayactivesync/4?cascade=true" resulted in 500 (Internal Server Error); invoking error handler
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityDao.java:75) : Dao Trace: Handling exception for REST call: 500 Internal Server Error using URI https://SERVERNAME.DOMAIN:9081/dm/tenant/2/gatewayactivesync/4?cascade=true

Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (ActiveSyncSettingsController.java:362) : AuditLog 'Failure' notice from 'active_sync' performing 'delete' for 'Exchange ActiveSync configuration with id 4' doing 'Could not delete Exchange ActiveSync configuration' with problem '500 Internal Server Error using URI https://SERVERNAME.DOMAIN:9081/dm/tenant/2/gatewayactivesync/4?cascade=true'.  Logged from (ActiveSyncSettingsController.java:362).
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: Read called (cached) for /gatewayactivesync_2
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: Read called (cached) for /gatewayactivesync_3
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: Read called (cached) for /gatewayactivesync_4
Aug 20 11:11:10 [UwpLogger] [INFO ] [http-6443-9] : 7091CFF24F6F7D5558E0CDA1C6FE9E69 (AbstractEntityCache.java:49) : Entity Trace: getSet called (cached) for /gatewayactivesync_set_2

 

Could anyone help me please.

 

 

New Contributor
Posts: 2
Registered: ‎04-03-2013
My Device: Z10
My Carrier: o2

Re: BUDS - Could not delete Exchange ActiveSync configuration

Hello,

the uprage to Version 10.2.0 fixed this problem for me.

Greetings
Sven Thimoreit