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BlackBerry® Enterprise Service 10

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New Contributor
gnet13
Posts: 4
Registered: ‎03-06-2012
My Device: 9300

Besadmin connections

Hello

 

I have a BES 5.0 with exchange in the same network, all is working correct, but i have a question about the connections that generates Besadmin user.

 

i have 10 user from a total of 300 that generates 60.000 connections a week between besadmin and exchange, other only 20 - 50 connections.

 

are this high number of connections correct for a user with normal mailing activity ?

 

thanks in advance for your help.

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Besadmin connections

are they heavy users with big mailboxes?

 

Were they recently activated?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
gnet13
Posts: 4
Registered: ‎03-06-2012
My Device: 9300

Re: Besadmin connections

hi, thanks for helping...

 

i will check, but this are normal users, i thing with 1gb mailbox  (i will check tomorrow )

 

big mailboxes does affect to number of connections?

 

thanks.

New Contributor
gnet13
Posts: 4
Registered: ‎03-06-2012
My Device: 9300

Re: Besadmin connections

[ Edited ]

Update:

all the users have the same configuration, same mailbox capacity, etc..

the problem is, the same user from one week to other changes his besadmin connections numbre from 100 to 20000, is possible to be caused by any backup software or antivirus ?

thanks in advance for any help.

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Besadmin connections

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:

 

 

 

BESName_MAGT_##_yyyymmdd_####.txt

 

 

 

Where the first pair of digits are the Agent ID you set.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V