BlackBerry® Enterprise Service 10

[MagnumVP]

We have just recently moved all our users to a new server running 5.0.  Everything worked 2 weeks ago when I was on the phone with the migration technitian, but now when I attempt to access the BlackBerry® Administration Service it will not let me login.  

When I try to login via Active Directory is gives me, "The username, password, or domain is not correct. Please correct the entry." However I know the account is correct because that is the same username and password that I am logged onto the server with AND the same account the BB services are running as.

Is there a log or a way to reset this issue?  I need to add a new BB user but am currently stuck in the water.

[knottyrope]

Start with this KB

KB17894 - Unable to log on to the BlackBerry Administration Service web console

[MagnumVP]

I saw that, but when I open the BBAS-AS_01_20091001_0001.txt (BAS-AS) has nothing in it, I can't find anywhere that shows a failure.

I can't find anywhere in the log that has the username that I used.

I even stopped the BAS service, removed the log, started the service and tried again. No luck.  The log doesn't show anything failed.

[MagnumVP]

Well the log actually reads one line.

"stored password could not be decrypted"

As a resolution it says to install MR1.  I'm going to install that, but I thought it already was installed. 

[MagnumVP]

WellI installed MR1 and then rebooted.  Did not work.  Then I went to install MR2 and it told me that it was already installed.  Now I'm really confused.  Back to the logs I go.

[MagnumVP · Accepted solution]

Well after I redownloaded MR2 it allowed me to install it and that fixed the issue.