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Contributor
thoand
Posts: 11
Registered: ‎10-09-2010

BlackBerry Licensing Service service terminated unexpectedly

[ Edited ]

Hi,

I try to setup BES 10.1, but I am unable to add the trail license. The reason for that seems to be, that the "BlackBerry Licensing Service" is unable to start. If I just start the local service I got the following message in the event log "BlackBerry Licensing Service service terminated unexpectedly."

If I execute the service manualy I got a crash message and find the following in the event log:



Fault bucket 3630014385, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: launcher.exe_Research Server Application Launcher
P2: 10.1.0.11
P3: 516efd99
P4: FlxServer.dll
P5: 5.0.0.0
P6: 50be4ddf
P7: c0000005
P8: 002a1573
P9:
P10:

Attached files:
C:\Users\Administrator.BB\AppData\Local\Temp\WERA2CA.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Administrator.BB\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_launcher.exe_Res_9113add25a6676f555e16a5ed7148441c94_355eac4c

Analysis symbol:
Rechecking for solution: 0
Report Id: 750b3f7d-d35a-11e2-86a8-52540000285a
Report Status: 0




I have no idea why that happens, but I hope you have one. Or even an idea to get a more detailed error message.

On the server is only BES 10.1. It is a fresh installation of 10.1, I had no 10.0 installed before.
It is no antivirus software installed. I already reinstalled BES 10.1, but nothing changed.

regards,
thoand

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BlackBerry Technical Advisor (Retired)
LoneWolf902
Posts: 166
Registered: ‎04-25-2013

Re: BlackBerry Licensing Service service terminated unexpectedly

Hello thoand,

Welcome to the BlackBerry Support Community Forums.

Thank you for your question regarding BlackBerry Licensing Service service terminated unexpectedly

 

There are a few things I would like to check. 

 

1. Did you have a look at the FNE logs? They are located at the below location:

 

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs\FNE

 

2. Can you confirm if there is a Serial Number in the BIOS? This can be determined by running the below command in the Windows Powershell on the BES 10.1 server.

 

Get-WmiObject Win32_BIOS

Let me know if you have any other questions.

- LW

 

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Be sure to click Kudos! for those who have helped you.

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Contributor
thoand
Posts: 11
Registered: ‎10-09-2010

Re: BlackBerry Licensing Service service terminated unexpectedly

Hello LoneWolf902,

 

thank you for your reply!

 

1. the fne-access.log is empty and in the fne-error.log is only written down the following:


Info   : [30/May/2013:00:23:16 +0200] FNE Server starting.
Info   : [30/May/2013:00:45:28 +0200] FNE Server starting.
Info   : [31/May/2013:17:59:44 +0200] FNE Server starting.
Info   : [07/Jun/2013:00:25:22 +0200] FNE Server starting.
Info   : [12/Jun/2013:14:11:21 +0200] FNE Server starting.
Info   : [12/Jun/2013:14:16:07 +0200] FNE Server starting.
Info   : [12/Jun/2013:14:17:26 +0200] FNE Server starting.
Info   : [12/Jun/2013:14:18:07 +0200] FNE Server starting.
Info   : [12/Jun/2013:14:20:23 +0200] FNE Server starting.
Info   : [20/Jun/2013:13:50:16 +0200] FNE Server starting.
Info   : [20/Jun/2013:13:50:59 +0200] FNE Server starting.


 

Is there a way to increase the loglevel?

 

2. no, there is no Serial Number in the BIOS.

 

thoand

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Guru III
knottyrope
Posts: 29,208
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Licensing Service service terminated unexpectedly

See soulution here. I bet your using a VM with no BIOS serial number.

 

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/License-service-stops/m-p/24...



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Contributor
thoand
Posts: 11
Registered: ‎10-09-2010

Re: BlackBerry Licensing Service service terminated unexpectedly

Yes you are right, I will see how to get a BIOS serial number in my virtual machine
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Contributor
thoand
Posts: 11
Registered: ‎10-09-2010

Re: BlackBerry Licensing Service service terminated unexpectedly

I figured out, how to add a serial number to my vm, now everything works fine. Thank you for your help!

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