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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 3
Registered: ‎08-27-2009
My Device: Not Specified

Blackberry BIS verses BES question

I am on the Blackberry Internet server (BIS) and am unable to watch video from m.nbc.com. My daughter has the same phone (Storm) through Verizon wireless and can receive the videos. She , however , is on a Blackberry Enterprise Server (BES), though her work. Can anyone explain how BIS users can sucessfully watch these videos? Jo
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry BIS verses BES question

Hello wojo36 and welcome to the forums!

 

I would like to know what you and your daughters default browsers are set to on each of the devices. To find this out go to Options - Advance Options - Browser 

 

Make the two default browsers the same and see if you are both still able to view the video.

 

Also if you could provide any kind of error message your are getting when you tried to view the video that would be great.

 

 

-SR

 

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New Contributor
Posts: 3
Registered: ‎08-27-2009
My Device: Not Specified

Re: Blackberry BIS verses BES question

Daughter is able to select Blackberry as the Browser and Blackberry as browser identifier. I have no choice I only have Internet as a browser choice. I have tried both identifiers BlackBerry and Internet , neither one of these work for me. When she tried to change her setting to test this she lost her internet completely. I get error http error 403. Hope you can help figure this out. Thank you for trying.
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry BIS verses BES question

Ok we have another thread with regards to this have a look at it

 

 http://supportforums.blackberry.com/rim/board/message?board.id=9500&message.id=39463&query.id=54217#...

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎08-27-2009
My Device: Not Specified

Re: Blackberry BIS verses BES question

I looked at the other thread that you mentioned in your reply, there doesn't appear to be any answers or solutions there.

 

Have you tried to access m.nbc.com  and view videos with your Storm?

 

Are you able to see the video when using BIS  or   BES?

 

Is anyone at Blackberry/RIM  addressing this problem?

 

Thanks in advance.

 

 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry BIS verses BES question

Hello

 

I am on an BlackBerry enterprise server and have tried to access the page using my BES browser and the Internet browser and I am not able to access the page.  I also live in Canada so the site may be blocked.

 

Ill will look into it further and consult with some colleagues in the US to see if they are able to access then site.

 

I will follow up once I hear back from them.

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!