BlackBerry® Enterprise Service 10

[marcusrichards]

Hi I have an issue with one Blackberry user sending email.

The user sent an email from his device but the email never made it as far as our BES or Exchange.

I have checked his device and confirmed the device says the email was sent, I then checked all our BES logs for the refid of the message but cannot find it, So it never made it to our BES.

Our ISP say the email must have been lost by the local carrier before hitting the RIM network, but this dosen't make sense as the device had confirmation it was sent.

Were using BES 5.0.1 on Exchange 2003, Any help would be great...

[knottyrope]

can you search your SMTP logs to verify it was sent?

The devicce showing it was sent sualy means it was.

Is the device set to save sent emails?

There is a settign in outlook to not save sent emails.

[marcusrichards]

Thanks for the reply...

what smtp logs do you mean??

I have checked the BES and Exchange and am sure the emails never made that far.

The device is set to save sent emails..

[knottyrope]

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marcusrichards wrote:

Thanks for the reply...

what smtp logs do you mean??

I have checked the BES and Exchange and am sure the emails never made that far.

The device is set to save sent emails..

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Exchange logs all SMTP outgoing connections

[marcusrichards]

No not checked the Exchange logs

But as the email is not in the BES logs it wouldnt have got as far as Exchange..

I did check the Exchange mail tracking tool just to be though.. 

[knottyrope]

possible user used a different account to send it?

[marcusrichards]

No Checked that the user only has his corporate account activated with the BES...

[knottyrope]

Maybe time to get support involved

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