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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: BB10
My Carrier: Rogers
Accepted Solution

Blackberry Dispatcher BES 10 errors

Hey guys,

 

Trying to figure out an issue. In my event viewer I have three errors.

 

Unable to convert SRP key to binary value

[SRP] No authentication key configured

Could not get SRP configuration from the database

 

I entered in all the key information when I did the intial install, everything was happy. Then when the installation was completing it could not start the Blackberry Dispatcher Service.

 

I tried to edit the SRP key from the BES console:

Blackberry Solution topology > Component View> Blackrry Device Service > BES Server

 

I get the request could not be completed. I have no idea how else I can change the SRP key... Any guidance would be appreciated.

 

Would really like to avoid reinstalling BES 10.

Thanks,

 

New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: BB10
My Carrier: Rogers

Re: Blackberry Dispatcher BES 10 errors

Issue was the SRP key was in capitals. You need to uninstall and reinstall using lower case. This fixed my dispatcher issue.

 

 

Guru III
Posts: 32,003
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Dispatcher BES 10 errors

thanks for sharing your solution

 




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