Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 4
Registered: ‎06-02-2009
My Device: Not Specified

Blackberry Enterprise Transporter --- Need Help Please ---

[ Edited ]

Hello, I used the Transporter to move the users over to the new BES 5.0 server.

 

They are all showing up.

 

The problem is, they aren't doing anything.

 

If I going into the BAS, and look at any particular user, all the information for them it there, but under the component information tab in the mail information window the user state is shown as initializing.

 

Please... Help...... 

 

There isn't a user that I moved that shows and last connectivy, and they all show Intializing under the email tab...

 


Going be some irate people any moment now...

 

Big D

 

Message Edited by ChaosEnvy on 06-04-2009 10:10 AM
New Contributor
Posts: 3
Registered: ‎06-08-2009
My Device: Not Specified

Re: Blackberry Enterprise Transporter --- Need Help Please ---

Post the log from the BET (BlackBerry Enterprise Transporter).  Default location is C:\Program Files\Research In Motion\BlackBerry Resource Kit\BlackBerry Enterprise Transporter\Logs

 

You can't tell why this is occurring without that information, but most likely it sounds like the service books weren't updated on the devices you migrated.