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BlackBerry® Enterprise Service 10

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New Member
Posts: 1
Registered: ‎01-23-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Blackberry losing calendar appointments from Outlook 2010

We have a couple users at our agency that seem to be randomly losing their calendar appointments on their Blackberry's from their Outlook. We are running BES 5.0.2.29

 

In order for me to fix this temporarily and resync the calendar events, I can turn off wireless sync and then turn it back on and the calendar events will come back. I would like to not have to do this as it is a inconvenience for our users which are physicians and they need their calendars on the go.

 

What could be causing this and how can we fix this?

 

All the users that are having an issue are running Blackberry Bold's 9930's on Verizon and also are running the latest software for the phone.

Guru III
Posts: 31,199
Registered: ‎06-25-2008
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I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry losing calendar appointments from Outlook 2010

What mail server version?

 

We are on BES 5 SP3 and dont experience this

 

Maynt times CDO is wrong version unless you are using EWS

 

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



Use search *cdo.dll on Exchange to find it and dont forget to look at hidden files during your search. Right click and choose properties to find the version of CDO.DLL

 

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues



KB04950 - How to reset the BlackBerry smartphone calendar application

 

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

 

 

 

KB15779 How to install or upgrade CDO 1.2.1




How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services

 




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