BlackBerry® Enterprise Service 10

[rickysimons]

Hi,

We have just added another email domain into our exchnage server environment which has a single bes 5 enterprise server. Everythingworks fine for our normal email domain but when we add another the bes server will not activate for it.

Anyone have any idea why it doesnt work? Its not the phone as we can add our normal domain to it.

Thanks

Ricky

[knottyrope · Accepted solution]

run this test on the affected user

http://docs.blackberry.com/en/admin/deliverables/25747/Verify_Win_account_access_to_Exchange_usrs_61...

Double check permission according to this

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...

[rickysimons]

Thanks,

I did but the command prompt winndows just dissapeared on the first test.

Permissions have already been assigned.

Thanks

[knottyrope]

run the command in the CMD propmt, dont try to run it from start menu