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BlackBerry® Enterprise Service 10

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New Contributor
ajohn4
Posts: 3
Registered: ‎04-25-2012
My Device: Bold 9700
My Carrier: Vodafone

Bold 9700 : Text Sms's Getting deleted automatically with version 6

Hey Friends,

I need your help. My text messages are now automatically deleted even though my memory is not full. The weird is the names of the senders are still on the list but when you open them one by one the messages are gone. The ones automatically deleted are not even old text messages, they are just 4 days old. The names are also in color green. I hate deleting important text messages.

Please help.

 

Thanks

John.

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Bold 9700 : Text Sms's Getting deleted automatically with version 6

Hello Ajo and welcome to the Community!

 

There is an option inside Messages to set "Days to Keep Messages" to "Forever" or from 15 to 180 days in increments of 30.

 

Go to Messages (not Text Messaging) > Press Menu > Options > Message Display and Actions > scroll down to Days To Keep Messages dropdown. Please remember that this setting will affect all messages integrated in your phone.

 

Goodluck!

 

 

 

Ron

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New Contributor
ajohn4
Posts: 3
Registered: ‎04-25-2012
My Device: Bold 9700
My Carrier: Vodafone

Re: Bold 9700 : Text Sms's Getting deleted automatically with version 6

Hey Ron,
Appreciate for your response but i already keep that setting in "Forever" mode, even then this problem occurs.
Thanks
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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Bold 9700 : Text Sms's Getting deleted automatically with version 6

Did you recently have a back up of all your messages?
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up :smileyhappy:

Blackberry Battery Saving Tips | Follow me on Twitter

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New Contributor
ajohn4
Posts: 3
Registered: ‎04-25-2012
My Device: Bold 9700
My Carrier: Vodafone

Re: Bold 9700 : Text Sms's Getting deleted automatically with version 6

No..!! :'(
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