Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
SchwarD
Posts: 15
Registered: ‎06-16-2011
My Device: 9800

CDO Connections could not be opened on the Standby-BES

Hello everybody,

we have a Microsoft Network with two domains (europe.root.int and corp.root.int) and Exchange 2010 with different Mailstore Server.

The BlackBerry-Service

We also have two BlackBerry-Enterprise-Servers with the Version 5.0.3.31 MR5

One of the BlackBerry Servers runs on Windows 2003 the other one on Windows 2008 Server.

 

Now we got following problem:

Suddenly on the primary Windows 2008 Server every spanish User gets this error:

 

[40704] (03/15 14:03:30.762):{0xCF4} MAPIMailbox::MAPIMailbox ServerDN=/o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ESSBP1S0601/cn=Microsoft Private MDB, MailboxDN=/o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=OdenaD
[20400] (03/15 14:03:32.966):{0x1AC8} {F.Gomez@wika.es} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=GomezF, ServerDN=/o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ESSBP1S0601/cn=Microsoft Private MDB
[40720] (03/15 14:03:32.966):{0x1AC8} MAPI call failed. Error 'The information store could not be opened.', LowLevelError 0, Component 'MAPI 1.0', Context 649
[20097] (03/15 14:03:32.966):{0x1AC8} {GomezF} MAPIMailbox::~MAPIMailbox - Exception handled
[20154] (03/15 14:03:32.966):{0x1AC8} User Gomez, Francisco not started

 

There are no calendar and contacts syncing and the Mail-Synchronization is really lame.

 

All other users work without problems.

 

When I switch to the standby Server (Windows 2003) everything works fine.

CDO and MAPI-DLLs Versions are the same on Windows 2008 and 2003.

I also reinstalled the MAPI Client and Collaboration Data Objects like in KB15779.

 

This is what the iemstest.exe-Tools says:

 

On Windows 2003:

German User:

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Postfach - Blackberry

Telefonrechnung: Opening message store using
        /o=EXORG/ou=First Administrative Group/cn=Recipients/cn=Telefonrechnung
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configura
tion/cn=Servers/cn=DEKLI1S6300.corp.root.int/cn=Microsoft Private MDB
Telefonrechnung: Mailbox opened successfully
Telefonrechnung: Root Folder opened successfully
Telefonrechnung: Folder created successfully
Telefonrechnung: Test folder deleted successfully
Telefonrechnung: MAPI test completed successfully
Telefonrechnung: CDO Server Name: DEKLI1S6300.corp.root.int
Telefonrechnung: CDO Mailbox DN: /o=EXORG/ou=First Administrative Group/cn=Recip
ients/cn=Telefonrechnung
Telefonrechnung: CDO logon successful
Telefonrechnung: Get default calendar folder successful
Telefonrechnung: Get calendar folder name successful: 'Kalender'
Telefonrechnung: CDO test completed successfully
Telefonrechnung: Active Directory permissions test completed successfully
Telefonrechnung: Initializing EWS Proxy... successful
Telefonrechnung: Configuring User... successful
Telefonrechnung: EWS calendar find request... failed

 

spanish user:

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Postfach - Blackberry

Test, Sbp: Opening message store using
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipient
s/cn=TestEs
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configura
tion/cn=Servers/cn=ESSBP1S0601/cn=Microsoft Private MDB
Test, Sbp: Mailbox opened successfully
Test, Sbp: Root Folder opened successfully
Test, Sbp: Folder created successfully
Test, Sbp: Test folder deleted successfully
Test, Sbp: MAPI test completed successfully
Test, Sbp: CDO Server Name: ESSBP1S0601
Test, Sbp: CDO Mailbox DN: /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23
SPDLT)/cn=Recipients/cn=TestEs
Test, Sbp: CDO logon successful
Test, Sbp: Get default calendar folder successful
Test, Sbp: Get calendar folder name successful: 'Calendar'
Test, Sbp: CDO test completed successfully
{S.Test@wika.es} Unable to find user in AD
{S.Test@wika.es} Unable to get the user object 0
Test, Sbp: No Send As permission for the {EUROPE\rimadmin} account operator.
Test, Sbp: Initializing EWS Proxy... successful
Test, Sbp: Configuring User... successful
Test, Sbp: EWS calendar find request... failed

 

 on Windows 2008:

German User:

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Postfach - Blackberry

Telefonrechnung: Opening message store using
        /o=EXORG/ou=First Administrative Group/cn=Recipients/cn=Telefonrechnung
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configura
tion/cn=Servers/cn=DEKLI1S6300.corp.root.int/cn=Microsoft Private MDB
Telefonrechnung: Mailbox opened successfully
Telefonrechnung: Root Folder opened successfully
Telefonrechnung: Folder created successfully
Telefonrechnung: Test folder deleted successfully
Telefonrechnung: MAPI test completed successfully
Telefonrechnung: CDO Server Name: DEKLI1S6300.corp.root.int
Telefonrechnung: CDO Mailbox DN: /o=EXORG/ou=First Administrative Group/cn=Recip
ients/cn=Telefonrechnung
Telefonrechnung: CDO logon successful
Telefonrechnung: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning
= IDispatch error #1285
    Description = The attempt to log on to the Microsoft Exchange Server compute
r has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROV
IDER(8004011D)]].
Telefonrechnung: CDO test failed
Telefonrechnung: Active Directory permissions test completed successfully
Telefonrechnung: Initializing EWS Proxy... successful
Telefonrechnung: Configuring User... successful
Telefonrechnung: EWS calendar find request.. failed

 

Spanish User:

Test, Sbp: Opening message store using
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipient
s/cn=TestEs
        /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configura
tion/cn=Servers/cn=ESSBP1S0601/cn=Microsoft Private MDB
Test, Sbp: Mailbox opened successfully
Test, Sbp: Root Folder opened successfully
Test, Sbp: Folder created successfully
Test, Sbp: Test folder deleted successfully
Test, Sbp: MAPI test completed successfully
Test, Sbp: CDO Server Name: ESSBP1S0601
Test, Sbp: CDO Mailbox DN: /o=EXORG/ou=Exchange Administrative Group (FYDIBOHF23
SPDLT)/cn=Recipients/cn=TestEs
Test, Sbp: CDO logon successful
Test, Sbp: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning = IDis
patch error #1285
    Description = The Microsoft Exchange Server computer is not available.  Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
Test, Sbp: CDO test failed
{S.Test@wika.es} Unable to find user in AD
{S.Test@wika.es} Unable to get the user object 0
Test, Sbp: No Send As permission for the {EUROPE\rimadmin} account operator.
Test, Sbp: Initializing EWS Proxy... successful
Test, Sbp: Configuring User... successful
Test, Sbp: EWS calendar find request... failed

 

Do you have any ideas about that? I am really confused, because it's working on Windows 2003 but not on Windows 2008.

I ruled out that the Service account has insufficient permissions, because both server use the same service account.

 

Please help me.

Many thanks!

Regards

Daniel

 

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: CDO Connections could not be opened on the Standby-BES

80040705 is an error usually realted to permissions, but as 2003 is working fine then maybe you are using a Diff DC on teh 2008 box instead of teh same one that teh 2003 box is using.

 

 

using 2008 Global catalogs?
http://www.blackberry.com/btsc/KB17325

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
SchwarD
Posts: 15
Registered: ‎06-16-2011
My Device: 9800

Re: CDO Connections could not be opened on the Standby-BES

Thanks for the answer!

Both BlackBerry-Server use the same DC and all Networksettings (WINS, DNS, Search Domains) are the same.

 

I think it is very strange...

 

Such errors like in KB17325 shown are not displayed in my logs. But I told our Exchange Administrator to check it. I will tell as soon as I got an answer from the collegue.