BlackBerry® Enterprise Service 10

[napier13]

We have recently moved from Exchange 2007 to Exchange 2010.

Since the move, serveral different users (with different models of devices) have complained that entries in their calendar's dissapear.

We arecurrently running BB Bes V 5.0.2.28 SP2 on a Win 2003 SP2.

On one of the devices that was having the problems, we:

•       Re-activated the handset
•       Switching on and off wireless synchronisation seemed to bring back missing calendar items temporarily
•       Complete wipe of handset and re-activation

On the server we:

•       The BB server has been patched and restarted

We have checked our Exchange 2010 system which seems to be set up correctly.

BESadmin has its own tailored policy –set for unlimited.

Could anyone give us any clue as to what might be the problem here - please???

Many thanks

Sue

[knottyrope]

using CDO or EWS?

I would apply SP4 as you are missing 2 years worth of updates.

if using CDO then are you on latest version?

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...

Use search *cdo.dll on Exchange to find it and dont forget to look at hidden files during your search. Right click and choose properties to find the version of CDO.DLL

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues

KB04950 - How to reset the BlackBerry smartphone calendar application

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

KB15779 How to install or upgrade CDO 1.2.1

Calendar appointments in Outlook appear one hour ahead of correct time zone when created or modified...

[napier13]

We currently have:

Collaboration Data Objects 1.21 for Windows NT

6.5.8244.0

installed on our Bes server.

Rights on the Exchange 2010 server for the besadmin account are as follows:

Deny                : False
AccessRights        : {ExtendedRight}
IsInherited         : True
Properties          :
ChildObjectTypes    :
InheritedObjectType :
InheritanceType     : All

User                : srvbesadmin
Identity            : Exchange
Deny                : False
AccessRights        : {GenericRead}
IsInherited         : True
Properties          :
ChildObjectTypes    :
InheritedObjectType :
InheritanceType     : All

We are running .net 3.5 SP1 on the BES server

[knottyrope]

I would use EWS if not using it. check here if you are

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services