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BlackBerry® Enterprise Service 10

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New Contributor
napier13
Posts: 2
Registered: ‎01-08-2013
My Device: Bold

Calendar entries missing

We have recently moved from Exchange 2007 to Exchange 2010.

 

Since the move, serveral different users (with different models of devices) have complained that entries in their calendar's dissapear.

 

We arecurrently running BB Bes V 5.0.2.28 SP2 on a Win 2003 SP2.

 

On one of the devices that was having the problems, we:

•       Re-activated the handset
•       Switching on and off wireless synchronisation seemed to bring back missing calendar items temporarily
•       Complete wipe of handset and re-activation

 

On the server we:

•       The BB server has been patched and restarted

We have checked our Exchange 2010 system which seems to be set up correctly.

BESadmin has its own tailored policy –set for unlimited.

 

Could anyone give us any clue as to what might be the problem here - please???

 

Many thanks

Sue

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Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calendar entries missing

using CDO or EWS?

 

I would apply SP4 as you are missing 2 years worth of updates.

 

if using CDO then are you on latest version?

 

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



Use search *cdo.dll on Exchange to find it and dont forget to look at hidden files during your search. Right click and choose properties to find the version of CDO.DLL

 

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues



KB04950 - How to reset the BlackBerry smartphone calendar application

 

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

 

 

 

KB15779 How to install or upgrade CDO 1.2.1




Calendar appointments in Outlook appear one hour ahead of correct time zone when created or modified...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
napier13
Posts: 2
Registered: ‎01-08-2013
My Device: Bold

Re: Calendar entries missing

We currently have:

Collaboration Data Objects 1.21 for Windows NT

6.5.8244.0

installed on our Bes server.

 

Rights on the Exchange 2010 server for the besadmin account are as follows:

Deny                : False
AccessRights        : {ExtendedRight}
IsInherited         : True
Properties          :
ChildObjectTypes    :
InheritedObjectType :
InheritanceType     : All

User                : srvbesadmin
Identity            : Exchange
Deny                : False
AccessRights        : {GenericRead}
IsInherited         : True
Properties          :
ChildObjectTypes    :
InheritedObjectType :
InheritanceType     : All

 

We are running .net 3.5 SP1 on the BES server

 

 

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Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calendar entries missing

I would use EWS if not using it. check here if you are

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.