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BlackBerry® Enterprise Service 10

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Trusted Contributor
Hape
Posts: 146
Registered: ‎08-18-2010
My Device: Z10

Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Hi there,

 

Starange issue. Since the update to Budle 11 of my BDS I am unable to delete activated users.

 

New user who is not activated on device can be deleted without an issue.

Users who were activated can not be deleted.

 

It gives always the error message:

 

"The request could not be completed."

 

The BAS-LOG displays: SQLServerException: The DELETE statement conflicted with the REFERENCE constraint "FK_BASUserApplicationReconciliations_DevicePerimeter". The conflict occurred in database "BDSMgmt", table "dbo.BASUserApplicationReconciliations", column 'DevicePerimeterKey'.

Anybody any idea?

 

Regards,

Hape

 

Regular Contributor
orangekeeper
Posts: 50
Registered: ‎08-02-2010
My Device: z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Hi Hape,

 

Afraid the only relevant information I could find was this, http://www.blackberry.com/btsc/KB28578, which advises to contact Blackberry support. I'm assuming it would be in order to obtain a DB script to resolve.... The error isn't identical but it's very (very) similar.

 

Hope this helps.

New Contributor
webkemmi
Posts: 3
Registered: ‎04-12-2013
My Device: Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Hello,

 

exactly the same problem here in my BES 10. I urgently need to delete some users and I get the same error in BAS log.

 

Regards

Stefan

New Contributor
schlauby
Posts: 3
Registered: ‎04-16-2013
My Device: Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Unbelievable

 

I've the same issue :Censored:

Why they dont fix it?

 

New Contributor
JuergenP
Posts: 2
Registered: ‎04-24-2013
My Device: Blackberry Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Any News about this? Have the same problem here....any possibility to remove the user hardly in DB or something?

Trusted Contributor
Hape
Posts: 146
Registered: ‎08-18-2010
My Device: Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Sorry have no updates about this.  I also have no support contract with BlackBerry. Means that I am unable to request a ticket.

 

Hope that some BlackBerry responsibles are reading these posts.

 

Regards,

Hape

New Contributor
JuergenP
Posts: 2
Registered: ‎04-24-2013
My Device: Blackberry Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

I did the following now with success:

 

uninstall the BES10 6.2.1--> Reboot Then I reinstalled the base Installer (6.2.0. bundle33). This was my base install package. I selected an exsisting Management DB and let install.--> Reboot

After this i was able to delete the user again and recreate him in the BB10. So everything is fine for me now.

Maybe this is also an Idea for you. I will keep the "older" version now until BB was able to fix this bug...

Its only a test environment here so i don´t really care....i´m glad that this way worked for me

 

BR Juergen

Contributor
BB-SH
Posts: 31
Registered: ‎04-24-2013
My Device: Blackberry Z10 | STL100-2 | 10.1.0.2354

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Yes i also have this Issue after installing the MR1 update for BDS 6.2.

Think it is a bug in this Update.

I Hope it will get fixed in the next MR update.

Blackberry Z10 | STL100-2 | 10.1.0.2354
BDS 10.1.1.20
Trusted Contributor
Hape
Posts: 146
Registered: ‎08-18-2010
My Device: Z10

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Hi,

 

I can see that you have already updated to 10.1.

Are you now able to delete users again?

 

Regards,

Hape

Contributor
BB-SH
Posts: 31
Registered: ‎04-24-2013
My Device: Blackberry Z10 | STL100-2 | 10.1.0.2354

Re: Can not delete activated users since update to BDS 6.2.1 (Bundle 11)

Hi ,

 

first no i don´t see the certificate in my Blackberry.

 

second yes i´m able to delete users now.

 

Regards Sascha

Blackberry Z10 | STL100-2 | 10.1.0.2354
BDS 10.1.1.20