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BlackBerry® Enterprise Service 10

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New Contributor
chrisldenton
Posts: 3
Registered: ‎02-24-2012
My Device: Bold 9900, Playbook
My Carrier: AT&T

Can't Start the Mobile Fusion Service

I have installed BDS with no issues.  However, the Blackberry Mobile Fusion Studio service will not start.  I have removed and reinstalled it to no avail.  I also tried installing it on another server, and am having the same issue.  The errors in the application log are generic and not useful.  Is anybody else having this issue?

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Contributor
FCFDerek
Posts: 16
Registered: ‎09-21-2011
My Device: Bold 9900
My Carrier: Telus Mobility

Re: Can't Start the Mobile Fusion Service

When installing the BDS and BMF, port "443" is used by both.  So if installing both onto the same machine, i would recomend running the BDS on port "8443" and allowing the BMF to use port "443".

 

When you add the BDS to the BMF, make sure you specify the port usaing the new port number.

e.g.  https://myserver.domain.local:8443

 

When installing, the ports are listed and can be changed near the end of the BDS install.

 

Hope this helps.

 

 

 

BDS = Blackberry Device Service

BMF = Blackberry Mobile Fusion

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New Contributor
chrisldenton
Posts: 3
Registered: ‎02-24-2012
My Device: Bold 9900, Playbook
My Carrier: AT&T

Re: Can't Start the Mobile Fusion Service

This is not the issue whatsoever.  They are using different ports.

 

The issue is that the BBMF Service will not start.  Even if I start it manually, it will not start.

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New Contributor
ReYoBeP
Posts: 6
Registered: ‎01-13-2012
My Device: 9860
My Carrier: Orange FR

Re: Can't Start the Mobile Fusion Service

Hello,

 

I'm trying to install Fusion and I have the exact same issue.

 

Tried to change BAS https port but it's not ok, uninstall / reinstall, etc...

 

Really strange, keep looking for a solution...

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New Member
JenC
Posts: 1
Registered: ‎02-29-2012
My Device: 9360
My Carrier: Etisalat

Re: Can't Start the Mobile Fusion Service

Hello All,

          Could you try the below and check if it resolves the issue?

 

Copy the msvcr71.dll file from C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\BAS\external\bin\msvcr71.dll to C:\Windows\SysWOW64\ and then start the service manually.

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New Contributor
chrisldenton
Posts: 3
Registered: ‎02-24-2012
My Device: Bold 9900, Playbook
My Carrier: AT&T

Re: Can't Start the Mobile Fusion Service

That did it!  Thanks!

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New Contributor
ReYoBeP
Posts: 6
Registered: ‎01-13-2012
My Device: 9860
My Carrier: Orange FR

Re: Can't Start the Mobile Fusion Service

Wow That's working !

I don't know how you found that but big thx to you :Clap:

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Developer
Gareth
Posts: 229
Registered: ‎05-14-2008
My Device: 8520, 9700

Re: Can't Start the Mobile Fusion Service

[ Edited ]

The copy of this file did not work for me.

Even tried a reboot and it still will not start.

 

Event ID: 4098

 

=======================================================================

 

Service Start Error:

 

The BlackBerry Mobile Fusion Studio service on Local Computer started and then stopped. Some services stop automatically if they are not in use by the other services or programs.

 

=======================================================================

Event Viewer:

 

The description for Event ID 4098 from source BlackBerryMobileFusionStudio cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

BlackBerryMobileFusionStudio

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New Contributor
broulston
Posts: 2
Registered: ‎03-16-2012
My Device: BES 5.01
My Carrier: Sasktel

Re: Can't Start the Mobile Fusion Service

This fixed mine as well. Thanks.
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Regular Contributor
arf
Posts: 53
Registered: ‎11-03-2009
My Device: Not Specified

Re: Can't Start the Mobile Fusion Service

Hello,

 

I had the same issue and it fix it !!!

 

Many thanks

 

bye

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