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BlackBerry® Enterprise Service 10

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Contributor
mkozak
Posts: 22
Registered: ‎04-12-2010
My Device: z10
My Carrier: AT&T

Can't activate playbook in Blackberry Device Service

I have BDS and BMF installed on the same virtual server.  BDS sees the playbook as an attached device and I start to associate to a user.  It's says its activating device for about a minute then errors with the message, "The Blackberry Administration Service was unable to connect to the device that is connected to your computer."  I've tried this from multiple pc's and have turned Windows Firewall off on the pc's and the BDS/BMF server. 

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Contributor
mkozak
Posts: 22
Registered: ‎04-12-2010
My Device: z10
My Carrier: AT&T

Re: Can't activate playbook in Blackberry Device Service

When Using the Web Desktop Manager, as soon as you log in it detects the device and starts activating and errors with the message, "The Blackberry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information."
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BlackBerry Technical Advisor
ShortCircuit
Posts: 43
Registered: ‎05-04-2009
My Device: BlackBerry 9900
My Carrier: Bell

Re: Can't activate playbook in Blackberry Device Service

If you're running PlayBook OS version 2.0.0 please upgrade to 2.0.1 and try the activation with Web Desktop Manager again.  Here's the release notice with directions on upgrading: http://blogs.blackberry.com/2012/04/playbook-os-2-0-1-update/

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Contributor
mkozak
Posts: 22
Registered: ‎04-12-2010
My Device: z10
My Carrier: AT&T

Re: Can't activate playbook in Blackberry Device Service

I wiped the device and updated to the most recent release as of yesterday.
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New Contributor
bb_user_id
Posts: 8
Registered: ‎08-12-2010
My Device: Z10

Re: Can't activate playbook in Blackberry Device Service

Did the BB Device Communications Components software get installed?  If no, did you run IE as an administrator?  We also had luck activiating on a PC not connected to the AD domain.

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Contributor
mkozak
Posts: 22
Registered: ‎04-12-2010
My Device: z10
My Carrier: AT&T

Re: Can't activate playbook in Blackberry Device Service

Yes the BB DCC is installed on the BDS server.  Tried running IE as an administrator logged on as a domain administrator, have also tried as a local administrator, and have also tried from a new non-domain pc.

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Contributor
martinpas
Posts: 22
Registered: ‎10-03-2011
My Device: 8520
My Carrier: Claro

Re: Can't activate playbook in Blackberry Device Service

I have the same issue....

 

question, wich port use the console to connect the playbook?

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Contributor
mkozak
Posts: 22
Registered: ‎04-12-2010
My Device: z10
My Carrier: AT&T

Re: Can't activate playbook in Blackberry Device Service

I've been working with BES support for the past two weeks about this issue. They've been very helpful, but still have not found the solution. It turns out they are communicating with each other, but the playbook does not like the certificate that the BDS installer is creating.
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Contributor
martinpas
Posts: 22
Registered: ‎10-03-2011
My Device: 8520
My Carrier: Claro

Re: Can't activate playbook in Blackberry Device Service

Did you checo the windows firewall?

 

Is it turned off?

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