01-21-2013 09:02 AM
I have an issue creating administrator accounts that I have not been able to resolve, I have done plenty of Googling but the answer has so far eluded me. When I try and create an administrator account in BAS to use Active Directory authentication the account creation always fails and I get a message in red text in the browser saying “The request could not be completed“. If I add an admin account with BAS authentication I can create it with no problem. I have previously added admin accounts with AD authentication when setting up my BES 5 servers and it worked ok, but for some reason I can no longer get it to work.
Version: 5.0.4, Bundle 38
SQL Server 2008 (remote)
01-24-2013 10:16 AM
I have got a bit further with this.
The admin accounts I already created in BAS were for the second line support team, these created fine with AD authentication. The problem came when trying to create admin accounts in BAS for the first line support in the Junior Helpdesk Role. These accounts kept failing to create. I can add other users that have higher levels of access over Active Directory, the first line guys have AD accounts that are little more than a standard AD user account. It seems there must be a permission required in Active Directory for an administrative user to be created in BAS. I don't know exactly what permission that is yet, but adding admin users in BAS with AD accounts that have higher than normal AD permissions and AD authentication works, adding ordinary AD users into BAS as an administrative user with AD authentication fails, only BAS authentication works when creating these users.
06-08-2013 07:33 AM
I have almost the exact same problem but with a different error message:
Administrator password contains an invalid entry
This error appears irrelevant of what AD account I am trying to add.
06-08-2013 07:44 AM