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BlackBerry® Enterprise Service 10

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Visitor
emt68
Posts: 1
Registered: ‎02-22-2010
My Device: Curve 8330

Can't listen to .WAV file attachments on 4.2 firmware after BES 5 migration

I am in the process of migrating our users to BES 5 from BES 4.1.6.  A few users have complained that they can no longer listen to .WAV file attachments -- they receive the error message "An unknown error was encountered."

 

From what I can tell this seems to be happening on the models with firmware 4.2 (8703 and 8830) and not those with 4.5 (mostly 8330).  Does BES 5 require more recent firmware (4.5) for the .wav attachments to open?

 

 

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't listen to .WAV file attachments on 4.2 firmware after BES 5 migration

[ Edited ]

There are some features that an old device OS will not do on a new server and this might be one of them.

 

I would upgrade any devices on 4.2 to 4.5 if possible to use some of the newer features of BES.

HTML emails and remote mailbox search being the top ones users like.

 




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