02-22-2010 11:44 AM
I am in the process of migrating our users to BES 5 from BES 4.1.6. A few users have complained that they can no longer listen to .WAV file attachments -- they receive the error message "An unknown error was encountered."
From what I can tell this seems to be happening on the models with firmware 4.2 (8703 and 8830) and not those with 4.5 (mostly 8330). Does BES 5 require more recent firmware (4.5) for the .wav attachments to open?
02-22-2010 12:07 PM - edited 02-22-2010 12:08 PM
There are some features that an old device OS will not do on a new server and this might be one of them.
I would upgrade any devices on 4.2 to 4.5 if possible to use some of the newer features of BES.
HTML emails and remote mailbox search being the top ones users like.