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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎06-11-2012
My Device: Blackberry Bold 9700
My Carrier: Telstra

Cannot add new user to BES 5.0.3

Hi support,

I installed Blackberry enterprise server express 5.0.3 on our windows 2008 x64 server. We currently use Exchange 2010. Installation was smooth and successful. I went through the documentation and made sure that I satisfied all the pre-requisite. 

After the installation, I restarted the blackberry server and logged into the Blackberry administration service. 

Logged in as BESAdmin without any issues. However, when I try to add a new user, I get this following error message,

 "No records were found that match the email address. Edit the email address and try again. "

I checked the properties of this mailbox and it all looks ok. The "Hide from Exchange address lists" option is unchecked for the mailbox. 

I get the same error message when I try to add ANY new user. I have done lot of research on this, removed BES and re-installed again, etc and still couldn't get it to work. 

Any help would be greatly appreciated. 


If you guys need any log files, please let me know. I will provide the same. 




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Guru III
Posts: 29,925
Registered: ‎06-25-2008
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I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Cannot add new user to BES 5.0.3

restart the BES Store and try a name look up and not the whole email address


Then look at BAS AS and MAGT MDAT logs for errors


default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008

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Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: Cannot add new user to BES 5.0.3

Normally when you have this kind of issues you can do the following:

**Check if you can find the user in the Microsoft Active Directory.

**Check if you can find the user in the Global Address Book and also that is not hidden.

**Restart the BlackBerry Mail Store Service.


Just in case, also verify that you have the proper permissions in Microsoft Exchange Server ( http://www.blackberry.com/btsc/KB02276 ) .


I hope this information will be helpful.

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