05-07-2013 12:07 PM
Blackberry Device Service 6.2.1 (bundle11)
I wanted to know if anyone has come across this issue. I had a test Email account that had two Z10 devices attached to it. I deleted the non-production device and left the production device functioning. At some point I found under Queued to delete the user: that the non-production account was still hanging around. I deleted this account and now my production account is hung up here. The problem is I cannot get rid of it. Every time I try to delete it I get an error : The Request could not be completed. I have tried purging the device from SQL with little luck. The real issue is now I cannot add the account the BES because it thinks the account already exist.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
05-07-2013 01:33 PM
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
05-07-2013 04:28 PM
The SQL command suggested in that link won’t work, it only works for BES 5. I also tried the other suggestions below and no luck. I am still looking for a solution.
To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:
BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.
The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps: