08-20-2009 11:29 AM
08-21-2009 11:40 AM
Incase anyone has this issue BB suport and I figured out what was going on. First, to get into BAS as the BAS admin we had to go into the database table for users (dbo.BASUSers) and change the password there and set the lastpasswordchange column to NULL. The support rep gave me the characters to paste into the password column which made the password berry. By changing last password change to NULL i wasn't prompted to chage the password again so I was able to get in with the password of berry. We tried changing the password again and of course we ran into the same problem. So, had to make the changes in the SQL database again and logged back in with the password of berry. We went into the BAS component settings and saw the password expiry was changed to 0. I did this when I first set up the server thinking that this would allow password to never expire. Setting a password expiry to 0 in any other application sets password to never expire. But not on BES 5. This makes the password expire immediately. So, I changed it to 1000 days, changed my password, logged out, and logged back in with the new password with no problem.
The BES support rep is putting in a request to development to have 0 days = no password expiration for a future release.