02-21-2013 05:23 PM
Anyone run across an error of "Code 2009: 2009" when trying to activate an iOS devices on UDS? Running 6.2.0 B27 of the software? There's nothing in the KB's, and Google was no help.
I can't get any iOS devices to activate for this specific user. Tried removing the user from UDS, tried multiple phones, some running 6.0 and some running 6.1. Tried using AD integrated password, and setting a password manually from the UDS console.
They error comes up right when you hit "Activate My Device" on the BES10 client on the phone.
05-23-2013 01:24 PM - edited 05-23-2013 01:27 PM
Right now we're only running the trial BES10 software so I have whatever the trial licenses are.
If they don't allow for iOS devices to be activated during the trial that would probably be my problem.
EDIT: Actually I see now in the management studio that our licenses are not activated, I'm assuming fixing that will solve my problem.
05-23-2013 03:04 PM
My issue was eventually resolved by upgrading the software. It wasn't licenses in my case. On my new server, if I don't have the correct license or am out, the client software on the device will actually tell you it won't activate because there are no licenses.
07-08-2013 02:10 AM
As it looks it seems to be that if the 80 & 443 Port is not direct open and goes over a Proxy. The Cluster and also the Secure Work Space don't Work. This is a mess and need to be checked by BB.