07-03-2013 09:58 AM
On BES 10.1.1 are you supposed to be able to connect Android/iOS devices to an exchange server via BES rather than requiring a direct activesync connection from the device to exchange (using secure work spaces)? If so can anyone explain to me how to set it up.
What I've done so far:
- Created an Activesync profile in UDS
- Created a work space and work space policy
- Created a user, assigned the activesync profile, workspace and workspace policy to that user
- Activated the user on an android device, installed all the required apps on the device (BES 10 client, BES10 MGR, Work Connect and DocsToGo)
On the phone I can get into the workspace, when I open the email app within there the username and email address fields are prepopulated, i enter the password for the user and press next, after about 30 seconds it fails with the error "Couldn't open connection to server".
Can anyone point me towards anything I've missed? Why cant this be as straightforward as enterprise activation on a Blackberry device in BES5!
Some more detail about the environment:
Exchange is 2003 SP2
BES version 10.1.1
Activesync profile is configured to use basic authentication
Thanks for any help!
Solved! Go to Solution.
07-03-2013 11:19 AM
07-03-2013 11:38 AM
I tried connecting on local wifi from the android email client to test the activesync connection and that works so the Exchange/ActiveSync side of things looks to be ok
07-03-2013 12:53 PM
07-04-2013 09:56 AM
External access to exchange is not allowed, this is one of the main attractions of using BES to handle the interaction with activesync.
I checked the activesync profile and ticked the SSL option, tried to connect again and it worked!
Or so it seemed - initially emails, contacts and calendar synchronised, but since the initial sync no new emails have come through. I can send emails, but new ones are not appearing on the device.
07-04-2013 10:03 AM
I rebooted BES and that seems to have kicked things back into life. I'll report back later on whether emails are still coming through.
I've also now activated an ipad for a different user, exactly the same policies and groups etc assigned as the working android device, and while email setup seems to go ok, when I go into the work space app there are no emails, contacts or calendar entries, although strangely I can send emails from within the work space ok. But this is a different issue to the original post so i will create a new topic for it if I cant figure it out.
Thanks all for your help