04-11-2012 07:02 PM
I have a user with a Bold 9700 on BES. We had to activate her Blackberry remotely and she isn't very tech savvy. when calling any 4 digit company short dial number it keeps diverting to one person in particular. I thought that she had set the option to dial 4 digit extensions as corporate short dials (which doesn't work for us). So i talked her through how to reset this option but it doesn't seem to have worked. I said to her that if she gets prompted to call 4 digit short dials as extensions she should choose the option no but after resetting this option and testing it it still just diverted to the same individual.
Is there anyway to reset this withouth wiping the Blackberry and starting a fresh? The user isn't very understanding of the blackberry and navigating around.. She mentioned that when she see's the numbers they show as the long dial then a P in a grey/white box and their short dial after this..