BlackBerry® Enterprise Service 10

[burschi]

Hello all,

I have a problem while registering a new User from AD as an administrative user to manage the BES. I always receive the error message

The specified account is already assigned.

I am 100% sure that this account was never assigned to a role before.

The environment is:

BES 5.0.2 on Win2008R2

BES 4.1.6 on Win2003R2

both connected to a remote SQL 2000 Cluster.

Everything seems to work fine, but assigning the new user is impossible.

Any ideas?

[BoldOperator]

Check under the Roles to see if the user is listed. Also, have you tried to delete and re-add the user?

[burschi]

Hello,

this is what I checked already, but did it again now.

The affected accounts are neither visible in

Administrator user
  Create an administrator user
  Manage users <---

nor existing in any of the Roles below.

Enterprise Administrator   
 Junior Helpdesk Administrator 
 Monitoring System Administrator 
 Monitoring View Administrator 
 Security Administrator   
 Senior Helpdesk Administrator 
 Server Only Administrator   
 User Only Administrator

By the way - meanwhile I removed the "old" 4.1.7 BES from the domain (uninstall and romved server via BAS).

[BoldOperator]

I'm sorry, I have no idea on this one. The best thought that I have is that there is a duplicate UID in the dbo.BASUsers table in the SQL configuration database. You can back up SQL and take a peek at this table. Match a UID with a user name and try to find multiple instances of that UID.

[burschi]

No Problem.... will keep on trying to get into it.

To be honest - I do not see a reason to work directly in the DB. RIM always tells me that accessing the DB is not supported and in addition their products are more and more nasty!

If customers have to pay such a lot of money, I wonder if it is to much to expect a running system out of the box.

[12345fish]

For anyone else being redirected here for similar issue please see the following post which explains reason for the error:

beccabits.com/2011/02/14/how-to-create-an-administrative-user-based-on-an-active-directory-account-in-blackberry-enterprise-server-5-x/