Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
Posts: 14
Registered: ‎09-01-2009
My Device: Not Specified

Disable then Re-Enable Redirection to Device : Reconciliance issue or normal ?

Hello,

 

I was trying to restore Old (more than one year) EV Archived Mails (Enterprise Vault) to an Exchange 2007 mailbox.

Then i could see that the restored e-mails have been pushed to the Blackberry Device (Because the EV Archive Mail Shortcuts have been deleted from the mailbox)

 

So I would like to not sync these old e-mails.

 

I have tried to Disable Redirection, Restore Archived Mails and then Re-Enable Redirection to device. but all new e-mails between disabling and enabling redirection have not been synchronized. I have tried to manually reconcile and even force resync using ALT+CNFG. Mails still not synchronized

 

 

1. Is it normal ? Just disabling redirection, send/receive some mail, re-enabling redirection and not able to sync sent/received e-mails ?

 

2. Is it a way to solve this behaviour ?

 

 

Regards.

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Disable then Re-Enable Redirection to Device : Reconciliance issue or normal ?

[ Edited ]

are you using IMAP to restore them? if yes then not much you can do cept mark prior read if you can do that too all messages

 

or when resotring, use a subfolder

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 14
Registered: ‎09-01-2009
My Device: Not Specified

Re: Disable then Re-Enable Redirection to Device : Reconciliance issue or normal ?

Enterprise Vault restore Archived Mails through MAPI on the Exchange Server.

So BES 5.0 notice new(old) emails and Redirected them to the Device.

 

 

New Contributor
Posts: 4
Registered: ‎01-07-2013
My Device: None
My Carrier: None

Re: Disable then Re-Enable Redirection to Device : Reconciliance issue or normal ?

Is there any chance, to disable the synchro with BB phone when importing old emails (from EV, or pst) ?