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BlackBerry® Enterprise Service 10

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Regular Contributor
jlf175
Posts: 51
Registered: ‎08-13-2009
My Device: Not Specified

Dispatcher service will not start and has specific error of 5408

Source: Service Control Manager

Category: None

Event ID: 7024

 

The blackberry dispatcher service terminated with service-specific error 5408 (0x1520)

 

Has anyone seen this before?  the dispatcher service in Windows services will not start...

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Contributor
ScRaSh
Posts: 45
Registered: ‎04-17-2008
My Device: 8520

Re: Dispatcher service will not start and has specific error of 5408

The article KB04099 show all the specific errors for each component, for the Dispatcher the error 5408 is "Unable to load Lightweight Directory Access Protocol (LDAP) API library", check in the BlackBerry Server Configuration that the LDAP settings are ok, under Administration Service - LDAP.
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New Contributor
rogrpico
Posts: 6
Registered: ‎12-03-2008
My Device: Not Specified

Re: Dispatcher service will not start and has specific error of 5408

KB19234

 

This was the issue for me.  The temporary SRP that had expired.

 

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Regular Contributor
jlf175
Posts: 51
Registered: ‎08-13-2009
My Device: Not Specified

Re: Dispatcher service will not start and has specific error of 5408

I was never able to trace what occurred but given that the system was a test box we simply wiped it and reinstalled everything before allowing people access to the BES.  

 

Thanks for the help though

 

-jlf

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