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BlackBerry® Enterprise Service 10

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Contributor
flassalle
Posts: 11
Registered: ‎08-17-2009
My Device: 9800

[Domino ] Webconsole unavailable

[ Edited ]

Hi,

 

We was try to update with the last patch. But it was 1427 error. WE was try to reinstall the old version 5.0.3 but the webconsole is unavailble.

 

BAS-AS and BAS-NCC services is up but 443 port doesn't response. And (with netstat) I have not this ports open : 48858, 48857, 48855, 45588

 

I found files for HOSTNAME_BAS-NCC_DATE_XXXX.txt but not for HOSTNAME_BAS-AS_DATE_XXXX.txt.

 

In C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\\BAS\JBoss\ejb\bin\BAS-AS_err.log

 

I found it :

 

java.lang.UnsatisfiedLinkError: no BASWinDS in java.library.path
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.loadLibrary0(Unknown Source)
at java.lang.System.loadLibrary(Unknown Source)
at com.rim.bes.bas.system.ServerMain.<clinit>(ServerMain.java:39)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.rim.bes.bas.system.BASMain.getRegistryValue(BASMain.java:2002)
at com.rim.bes.bas.system.BASMain.getLoggingRegistryKeyValues(BASMain.java:1444)
at com.rim.bes.bas.system.BASMain.initialize(BASMain.java:1308)
at com.rim.bes.bas.system.BASMain.main(BASMain.java:1109)
Error encountered while starting server: null
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.rim.bes.bas.system.BASMain.getRegistryValue(BASMain.java:2009)
at com.rim.bes.bas.system.BASMain.getLoggingRegistryKeyValues(BASMain.java:1444)
at com.rim.bes.bas.system.BASMain.initialize(BASMain.java:1308)
at com.rim.bes.bas.system.BASMain.main(BASMain.java:1109)
Caused by: java.lang.UnsatisfiedLinkError: com.rim.bes.bas.system.ServerMain.getRegistryValue(ZLjava/lang/String;Ljava/lang/String:smileywink:Ljava/lang/String;
at com.rim.bes.bas.system.ServerMain.getRegistryValue(Native Method)
... 8 more

 

 

I don't know what I can do now. Who can help me ?

Forums Advisor I
freakinvibe
Posts: 729
Registered: ‎08-29-2008
My Device: Q10

Re: Webconsole unavailable

Sorry, but which patch have you tried to install exactly? Also, check the installation log. Did it happen during the DB upgrade?

Contributor
flassalle
Posts: 11
Registered: ‎08-17-2009
My Device: 9800

Re: Webconsole unavailable

Hi,

 

When I try to update to 5.0.4. I have an error message 1723.

 

In install_log.txt, I found this message :

 

MSI (s) (C4:2C) [11:39:12:195]: Note: 1: 1723 2: CA_CPPDLL_GetMDSServer 3: CA_CPPDLL_GetMDSServer 4: C:\Windows\Installer\MSI3FBA.tmp
CustomAction CA_CPPDLL_GetMDSServer returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (C4:2C) [11:47:11:293]: Product: BlackBerry Enterprise Server for IBM Lotus Domino -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CA_CPPDLL_GetMDSServer, entry: CA_CPPDLL_GetMDSServer, library: C:\Windows\Installer\MSI3FBA.tmp

 

Contributor
flassalle
Posts: 11
Registered: ‎08-17-2009
My Device: 9800

Re: Webconsole unavailable

and after a few lines (in install_log.txt) :

 

MSI (s) (C4:2C) [11:47:11:449]: Windows Installer installed the product. Product Name: BlackBerry Enterprise Server for IBM Lotus Domino. Product Version: 5.0.0041. Product Language: 1033. Manufacturer: Research In Motion. Installation success or error status: 1603.

Forums Advisor I
freakinvibe
Posts: 729
Registered: ‎08-29-2008
My Device: Q10

Re: Webconsole unavailable

It looks like you have some dodgy or half installed Java version. Try to un-install Java and then try the installation again, see details here:

 

http://www.ghacks.net/2012/06/06/fix-java-error-1723-there-is-a-problem-with-this-windows-installer-...

Contributor
flassalle
Posts: 11
Registered: ‎08-17-2009
My Device: 9800

Re: Webconsole unavailable

I was try it, in Installation, I have :

 

Desinstallation des differentes version de Java.

Reinstallation
Microsoft .Net Framework 2.0 : Complete
Java Runtime Environment 6.0 update 31 : Complete
Java(TM) SE Developéent Kit 6 Update 31 : Complete
Blackberry Entreprise Server for IBM Lotus Domino: Installating...

 

And I have the same error "Error 1723"

 

MSI (s) (FC:F8) [16:55:16:434]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB20C.tmp, Entrypoint: CA_CPPDLL_GetMDSServer
Action start 16:55:16: CA_CPPDLL_GetMDSServer.
MSI (s) (FC:98) [16:55:16:450]: Note: 1: 1723 2: CA_CPPDLL_GetMDSServer 3: CA_CPPDLL_GetMDSServer 4: C:\Windows\Installer\MSIB20C.tmp
CustomAction CA_CPPDLL_GetMDSServer returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (FC:98) [16:56:21:106]: Product: BlackBerry Enterprise Server for IBM Lotus Domino -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CA_CPPDLL_GetMDSServer, entry: CA_CPPDLL_GetMDSServer, library: C:\Windows\Installer\MSIB20C.tmp

Action ended 16:56:21: CA_CPPDLL_GetMDSServer. Return value 3.
Action ended 16:56:21: INSTALL. Return value 3.

Contributor
flassalle
Posts: 11
Registered: ‎08-17-2009
My Device: 9800

Re: Webconsole unavailable

In setup20121210154642.log, I found it :

 

[30000] (12/10 16:48:54.153):{0x14FC} <5>Dec 10 16:48:53 CRPDOMINO5 {0x140C} 0530: (#30000) Error reading BASTrait IS_SMALL_BUSINESS_SERVER_TRAIT.
[30000] (12/10 16:48:54.231):{0x140C} ADO ConnectionTimeout value = 30s
[30000] (12/10 16:48:54.231):{0x140C} ADO ConnectionTimeout for re-initalizing the pool = 45s

[...]

[30000] (12/10 16:49:45.341):{0x14FC} <5>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0661: (#30000) CBASUtilitiesCon::smileyvery-happy:ecode - About to run batch file command: ["\bin\java.exe" -cp "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\lib\basServerSystem.jar" com.rim.bes.bas.system.Encoder decodeAES_HEX "XXXXXXXX" "XXXXXXXX"]
[30000] (12/10 16:49:45.341):{0x14FC} <3>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0662: (#10000) CBASUtilitiesCon::Execute - Error attempting to execute batch command, error [2]
[30000] (12/10 16:49:45.341):{0x14FC} <3>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0663: (#10000) CBASUtilitiesCon::smileyvery-happy:ecode - Failed to decode digest, return code [4]
[30000] (12/10 16:49:45.341):{0x14FC} <5>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0664: (#30000) CBASUtilitiesCon::QueryWebGenKeyPasswordRegistry failed to decode password, code [4], setting it to empty
[30000] (12/10 16:49:45.341):{0x14FC} <5>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0665: (#30000) CBASUtilitiesCon::QueryWebGenKeyPasswordRegistry result is [56]
[30000] (12/10 16:49:45.341):{0x14FC} <5>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0666: (#30000) CBASUtilitiesCon::GetBASInstanceHosts found InstalledOnServerID [1]
[30000] (12/10 16:49:45.341):{0x14FC} <5>Dec 10 16:49:45 CRPDOMINO5 {0x1BC0} 0667: (#30000) CBASInstanceInfoList adds BAS instance 0 - ServID[1] Local[0] Host[] HTTP[0]HTTPS[0] Url[] States[0/0]