BlackBerry® Enterprise Service 10

[SpiderTech]

Community,

BlackBerry Enterprise Server 5.0.3 SP3 MR1

Microsoft Exchange Server 2010

Issue:

Since implementation, we have have had an increase in reports of generated duplicates in a BlackBerry user's calendar.
 These duplications are only on the Black berry devices and do not synchronize to their configured Exchange mailbox calendars.

To help troubleshoot this situation/scenario, we have attempted all conventional, posted, device end resolutions to stop the duplications from forming. All attempts have failed.

What's Happening: (Affecting most users) When a newly activated user creates a new calendar invite,appointment, the entree duplicates. The original entree will synchronize correctly with Exchange but not the duplicate. Both entrees display different message IDs.

We feel this maybe server communication side but none of the latest MRs address this issue specifically.

Any aid is much appreciated.

[knottyrope]

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SpiderTech wrote:

Community,

BlackBerry Enterprise Server 5.0.3 SP3 MR1

Microsoft Exchange Server 2010

Issue:

Since implementation, we have have had an increase in reports of generated duplicates in a BlackBerry user's calendar.
 These duplications are only on the Black berry devices and do not synchronize to their configured Exchange mailbox calendars.

To help troubleshoot this situation/scenario, we have attempted all conventional, posted, device end resolutions to stop the duplications from forming. All attempts have failed.

What's Happening: (Affecting most users) When a newly activated user creates a new calendar invite,appointment, the entree duplicates. The original entree will synchronize correctly with Exchange but not the duplicate. Both entrees display different message IDs.

We feel this maybe server communication side but none of the latest MRs address this issue specifically.

Any aid is much appreciated.

---

CDO version? Exchange SP and RU version?

I would update CDO, apply BES MR8 and then enable EWS for calendar.

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

KB15779 How to install or upgrade CDO 1.2.1

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services

[SpiderTech]

We are currently on Exchange SP1 latest RU, and EWS is enabled. This eliminates the use of the CDO.dll.

The issue doesn't appear to be global and only affecting some users. Has anyone encounter this scenario before? Anything else to try?

Thank you in advance.

[knottyrope]

I have done this with great success in some random cases

Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.

KB04950 - How to reset the BlackBerry smartphone calendar application

close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

[SpiderTech]

Thank you for your response. Will update client on this solution and will update you with results.

Can you offer any explanation as to why this is occurring?

Thank you in advance.

[knottyrope]

corrupt items can do this

I have had issue beforewith a user and it took a mail box move to fix it.