BlackBerry® Enterprise Service 10

[cwald]

I am unable to edit the MAPI profile. I am logged in as the BESADMIN Account but when i try to edit teh profile i get the following error message "The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly.

I downloaded and installed the latest ExchangeMapiCdo and am running RES Express 5.0.3 MR1 and Exchange 2010

Any help would be appreciated.

[knottyrope]

What server OS are you running?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

KB15779 How to install or upgrade CDO 1.2.1

[cwald]

Sorry forgot to include that, Server 2008 R2 for both Exchange and BES

[cwald]

i had followed the links provided as well I ended up having to run a reinstall/repair of the BES software. Mail is flowing again.

[knottyrope · Accepted solution]

Also if you gave BESadmin too many rights you wont be able to create it

Double check permission according to this

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...