10-10-2012 05:23 PM
We use BES 5.0 and Exchange 2010. I have a user complaining because when his receive rule runs in Outlook and moves mail items form his email account to a personal folders file (Outlook pst file), the mail still remains on his Blackberry. Has anyone run into this? Is it normal behavior? He feels that since the mail is moved off the server, it shoud be removed from his device as well...
10-10-2012 06:41 PM
Is that a "client only " rule ? BB does not care what Outlook has rather it syncs with mailbox/OWA.
If it is client only rule then I would say yes, it is normal behavior.
10-11-2012 02:04 AM
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
10-11-2012 09:50 AM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?