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BlackBerry® Enterprise Service 10

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New Member
Snozberry
Posts: 1
Registered: ‎07-13-2011
My Device: Blackberry Curve 8520

Email attachment appears on Blackberry, but doesn't appear in Outlook...

A user received an email yesterday which contained an .xls file which opens without issue on his Blackberry.

 

The same email in his Outlook account (we're running Microsoft Exchange Server 2010 if that's relevant) had no attachment. He sent it on to me, and I too can see the .xls attachment on my own Blackberry but it's not attached to the email message in my Outlook account. I saved the .xls file on the phone and emailed it to myself, this time I could see and open the attachment in Outlook.

 

Any ideas what might be causing this?

Trusted Contributor
Fooled
Posts: 226
Registered: ‎07-07-2010
My Device: Blackberry BOLD 9700

Re: Email attachment appears on Blackberry, but doesn't appear in Outlook...

I'll save you the pain I went through to figure this out, and point you to this article:

 

http://blogs.technet.com/b/exchange/archive/2011/04/21/mixed-ing-it-up-multipart-mixed-messages-and-...

New Contributor
Ailios
Posts: 8
Registered: ‎06-20-2008
My Device: Not Specified

Re: Email attachment appears on Blackberry, but doesn't appear in Outlook...

Have this problem too but did not find the response link helpful. I need something that educates me. I need to know how to fix it so it stops happening. Could someone give me/us a solution?

Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

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Re: Email attachment appears on Blackberry, but doesn't appear in Outlook...


Ailios wrote:

Have this problem too but did not find the response link helpful. I need something that educates me. I need to know how to fix it so it stops happening. Could someone give me/us a solution?



Could you please give some details on your environment please.

 

Exchange version

OS version

CDO version

BES version

 

 




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Contributor
MisterGriffiths
Posts: 18
Registered: ‎06-29-2009
My Device: Not Specified

Re: Email attachment appears on Blackberry, but doesn't appear in Outlook...

 

and Outlook Version?

 

You will also notice you can view the attachment in OWA.