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BlackBerry® Enterprise Service 10

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New Contributor
amanda37p
Posts: 3
Registered: ‎10-22-2013
My Device: Blackberry Enterprise Server
My Carrier: Verizon
Accepted Solution

Email not working on Blackberry Enterprise Server

[ Edited ]

On Monday, our BES server stopped working - we received the below error in the Windows Error Logs:

[SRP] Dispatcher\SRP Connection dropped, Error=0, Reason=-7 Router disconnected

 

No one can get/receive emails on their Blackberry's and every 5 min or so we keep getting these two errors:

[SRP] Connection failed

[SRP] Connection failed

 

I've ran the bbsrptest.exe tool and was successful and made sure that the services are started and have restarted the server and the Dispatcher service.... but nothing is working.....

 

Windows Server 2008 R2 Standard - 64 bit

BES 5.0 SP4

 

Any ideas?

 

PLEASE AND THANK YOU!!!!

 

Amanda

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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email not working on Blackberry Enterprise Server

when did you install the server? you have a temp SRP and it might have run out now

 

please edit post to remove the SRP number

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
amanda37p
Posts: 3
Registered: ‎10-22-2013
My Device: Blackberry Enterprise Server
My Carrier: Verizon

Re: Email not working on Blackberry Enterprise Server

Installed 7/3/2013

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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email not working on Blackberry Enterprise Server

it is now 90 days or so later and you need to purchase a SRP now to replace the trial one

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
amanda37p
Posts: 3
Registered: ‎10-22-2013
My Device: Blackberry Enterprise Server
My Carrier: Verizon

Re: Email not working on Blackberry Enterprise Server

The SRP ID was temporary and stopped working - issue resolved.

 

Thanks!

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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email not working on Blackberry Enterprise Server

glad to hear it is resolved

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.