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BlackBerry® Enterprise Service 10

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New Contributor
rob_smith
Posts: 7
Registered: ‎07-22-2014
My Device: Bold 9900

Re: Emails going to Desktop folder and deleting from main email server

Thanks for this. I think this must have been set up by my IT support when I first got the BB and they thought I might want to synchronise between Outlook and BB.

 

If I go to Options > Device > Advanced System Settings > Enterprise activation, It gives my BB PIN at the top, then Activated accounts which says 'Desktop' underneath it and date of 14 Mar 2014, then in a further section, Account Activation, which says, To activate your enterprise account, enter details provided by your system administrator in the fields below. Email:______   Activation Password: ________ etc.

Sorry to be so ignorant. Is there a simple way I can completely remove the BES?

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Emails going to Desktop folder and deleting from main email server

wiping will remove it unless you have BlackBerry Balance

 

BES does not sync to device to outlook. It will sync device to the mail server. end result is similar but not they way it works.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
rob_smith
Posts: 7
Registered: ‎07-22-2014
My Device: Bold 9900

Re: Emails going to Desktop folder and deleting from main email server

Will 'wiping' the BB wipe all other email accounts and conacts etc.? And if i backup everything and restore after wiping, will it end up restoring BES?

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Emails going to Desktop folder and deleting from main email server

you will need to do a full backup as all will be lost. BES wont be backed up but you can do a selective restore and once signed on to BBID, your email account with it will come back

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V